---
title: "CivTech - Challenge 7.6 - How do we use Artificial Intelligence, data and digital technologies to enable more inclusive access to public services?"
ocid: "ocds-h6vhtk-03d36d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d36d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d36d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d36d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2023-06-02"
---

# CivTech - Challenge 7.6 - How do we use Artificial Intelligence, data and digital technologies to enable more inclusive access to public services?

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-h6vhtk-03d36d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d36d.json)

## Summary

The Scottish Government issued a procurement tender titled "CivTech - Challenge 7.6 - How do we use Artificial Intelligence, data and digital technologies to enable more inclusive access to public services?" The tender falls under the research and development services category and aims to tackle inequalities by promoting inclusive communication in accessing public services. The procurement method used is an open procedure, with an accelerated rationale due to project timescales. The procurement has been cancelled. The buyer organisation is the Scottish Government located in Glasgow, United Kingdom.

This procurement process provides opportunities for businesses, particularly in IT services and community/social services sectors, to engage in innovative solutions for public sector challenges. Small and medium enterprises (SMEs) are well-suited to compete, as the Scottish Government aims to allocate tech spend to smaller, innovative businesses. The procurement process involves different stages, including exploration and acceleration, offering businesses the chance to develop products, win contracts, and create sustainable growth. Businesses interested in co-production with citizens and developing tech-driven solutions can find this tender a suitable avenue for growth.

## Notice

The Scottish Government is focused on tackling inequalities including embedding inclusive communication within Government and across the public sector. This Challenge will work with public bodies and people with lived experience of barriers to accessing public services, such telephone based-services. For instance, people who have lost their voice, have difficulty speaking, are deaf but do not use British Sign Language, have a learning disability, lack dexterity to select number buttons, or live with lifelong or acquired conditions, such as cerebral palsy or motor neurone disease. Inclusive communication will increase the proportion of people in Scotland reporting that their communications needs are being met when accessing public services. Please visit our website for information on CivTech and how to get involved https://www.civtech.scot/how-to-apply https://www.civtech.scot/selection-process

### Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Digital Directorate, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to smaller, innovative businesses. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge , solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage which runs from the 15th of August to the 2nd of September 2022, where they are then developed further [and for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business workshop system, a business capable of taking the product to the world. The Accelerator Stage will run from the 3rd of October 2022 to the 27th of January 2023. Please visit our website for information on CivTech and how to get involved : https://www.civtech.scot/how-to-apply https://www.civtech.scot/selection-process

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015733-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jun 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £750,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHTSDRIVEN.IO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 98 - Other community, social and personal services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
- 98000000 - Other community, social and personal services

## Release History

- 2 Jun 2023 at 14:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015733-2023

## Notice URLs

- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000695094
- https://ted.europa.eu/udl?uri=TED:NOTICE:190625-2022:TEXT:EN:HTML
- https://www.civtech.scot/how-to-apply
- https://www.civtech.scot/selection-process
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d36d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d36d.json.