---
title: "K280022080 -ServiceNow Managed Services"
ocid: "ocds-h6vhtk-03d421"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d421"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d421.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d421.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2023-07-21"
---

# K280022080 -ServiceNow Managed Services

Buyer: DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-03d421

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d421.json)

## Summary

The Driver and Vehicle Standards Agency (DVSA) awarded a contract for ServiceNow Managed Services to FlyForm Ltd. The procurement process, initiated as a tender, was completed using a selective procurement method. The contract, valued at £1,837,977.4 GBP, was signed on 28th June 2023. This contract falls under the services category, specifically IT services, and was awarded in Bristol, United Kingdom. The tender was conducted by DVSA, which is a central purchasing body, and the procurement stage was at the award phase.

This tender for ServiceNow Managed Services presents an opportunity for businesses in the IT services industry, especially those with expertise in consulting, software development, and Internet support, to compete for providing managed services to DVSA. Businesses with experience in security operations, user services, and IT service management would be well-suited to bid for this contract. The fact that DVSA has a contract with FlyForm Ltd. highlights the potential for long-term partnerships in delivering complex technical projects within the same organisation.

## Notice

The scope of this requirement extends to, but is not limited to, the following: Managed Service User Services Managed Service Security Operations Managed Service

### Lot Information

Lot 1

The scope of this requirement extends to, but is not limited to, the following; User Services Managed Service, Security Operations Managed Service, CMDB (Phases 2 and 3) CIM Implementation, Security operations development, CMDB Development, LCIE, Other development work that may arise during contract term.

### Procurement Information

This procurement has been conducted is in line with regulation 32 2(b)(ii) of Public Contracts Regulations (PCR) 2015. 2(b)(ii)competition is absent for technical reasons: We have complex projects in flight with Flyform (ITAM project Phase 1 and CMDB Phase 2 and 3) which are technically complex. Flyform have been working on these for over a year and the phase 2 and 3 will continue into Year 2 of the STA contract. Changing supplier at this time would pose serious risk and delays to project deliverables which are directorate objectives. Service Now has now been selected as a strategic government technology which has resulted in an uptake in demand to what was originally forecasted, business areas are considering Service Now for digitalisation of non-IT processes. As a result, the previous contract value reached its limit and a new contract is needed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021158-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,837,977 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE STANDARDS AGENCY |
| Additional buyers | DVSA |
| Locality | SWANSEA |
| Post town | Bristol |
| Postcode | N/A |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jul 2023 at 14:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021158-2023
- 6 Jun 2023 at 15:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016046-2023

## Notice URLs

- https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d421. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d421.json.