---
title: "Self-Neglect and Hoarding Support - Framework Agreement"
ocid: "ocds-h6vhtk-03d451"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d451"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d451.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d451.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2023-09-06"
---

# Self-Neglect and Hoarding Support - Framework Agreement

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03d451

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## Summary

The Norfolk County Council has recently completed the award of a Framework Agreement titled "Self-Neglect and Hoarding Support." This tender falls under the Welfare services not delivered through residential institutions category and aims to provide support to individuals living with self-neglect and hoarding challenges in Norfolk and Waveney. The procurement stage was an open procedure, with a contract value of £3,000,000. The initial term is for 4 years, extendable up to 10 years, and involves a range of providers offering various services such as decluttering, cleaning, and clearance.

This framework agreement offers a significant opportunity for service providers interested in addressing self-neglect and hoarding issues. Businesses of all sizes are encouraged to participate, especially those with a compassionate approach and an understanding of trauma's impact on individuals. Providers should be able to offer tailored support, encompassing short- and longer-term solutions for managing belongings, homes, and living environments. The agreement also allows for partnerships with local authorities and other organisations in Norfolk to deliver these crucial services effectively.

## Notice

Norfolk and Waveney ICS have established a Framework Agreement. We are seeing a high number of referrals into multiple services for individuals living with complex self-neglect and/or hoarding challenges. The Framework Agreement may be reopened for new applications. We are looking for providers of any size interested in self-neglect and hoarding. Providers should have a non-judgmental, compassionate nature, incorporating an understanding of trauma and its impact on the person's ability to manage their belongings, home, and their environment. We are interested in a range of approaches to different aspects of this work, including short- and longer-term approaches and small- to larger-scale tasks.

### Lot Information

Lot 1

We sought to establish a Framework Agreement to deliver support and practical help to people with self-neglect and hoarding. Partners in Norfolk and Waveney worked together to identify the prevalence of this issue and to understand the right type of support to meet people's needs and improve safety, without causing more trauma to the person and their families. We wanted to be able to provide a diverse and broad range of support to ensure any offer is personalised and achieves the best outcomes for the person. This framework agreement has been developed to support this work, to ensure we can work closely and effectively with a range of suitable providers as part of a wider partnership to best support people. We looked for providers of any size interested in self-neglect and hoarding, providing any of the following services: * Decluttering and organisation* Cleaning* Clearance* Management of biohazardous wasteProviders are required to have a non-judgmental, compassionate nature, incorporating an understanding of trauma and its impact on the person's ability to manage their belongings, home, and their environment. We were interested in a range of approaches to different aspects of this work, including short- and longer-term approaches and small- to larger-scale tasks. Additional information: The initial term is for 4 years with the option to extend by up to a further 6 years. The value given is an estimate for the 10 year maximum term and includes permitted use by other local authorities in Norfolk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026340-2023 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Sep 2023 |
| Submission deadline | 14 Aug 2023 |
| Future notice date | 2 Jul 2023 |
| Award date | 5 Sep 2023 |
| Contract period | Not specified |
| Recurrence | The framework agreement will be opened periodically based on need and capacity. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | Not specified |
| Contracts value | £3,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 15 |
| Supplier names | ACCESS COMMUNITY TRUST; BUBBLE FRESH; CANARIES SOLUTIONS; CLINTS REMOVALS; DAZZLING DEEP CLEANING; ERRAND PLUS AND PERSONAL SERVICES; GINGER NINJAS CLEANING SERVICES; HYGENIQ SOLUTIONS; LOFTY HEIGHTS; MOVING FORWARD-NORFOLK; NORFOLK AND SUFFOLK HEALTHCARE; R & L RECLAIM LTD T/A CLEAR A SPACE; SUNRISE HEALTHCARE; TURN THE TIDES EA; YOUR PRIORITY HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 90 - Sewage, refuse, cleaning and environmental services

### Codes

- 85000000 - Health and social work services
- 85312310 - Guidance services
- 85312400 - Welfare services not delivered through residential institutions
- 90510000 - Refuse disposal and treatment
- 90911000 - Accommodation, building and window cleaning services

## Release History

- 6 Sep 2023 at 12:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026340-2023
- 10 Jul 2023 at 07:25 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019554-2023
- 7 Jun 2023 at 12:04 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/016130-2023

## Notice URLs

- http://www.norfolk.gov.uk
- https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d451. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d451.json.