---
title: "Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service"
ocid: "ocds-h6vhtk-03d4ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d4ab"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d4ab.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d4ab.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BELFAST CITY COUNCIL"
published: "2023-09-27"
---

# Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Buyer: BELFAST CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03d4ab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d4ab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d4ab.json)

## Summary

The Northern Ireland Entrepreneurship Support Service (NIESS) recently completed a procurement process initiated through a tender. The buying organisation, Belfast City Council, awarded a contract for the Enquiry Handling Service to Like Us NE Limited. This service aims to provide enterprise support across various pillars in Northern Ireland and is categorised under telephone-answering services. The contract, worth £500,000, was signed on 25th September 2023. The focus is on assisting entrepreneurs on their customer journey through managing enquiries.

The Care Home with Nursing - Physical Disability - 65+ procurement process, led by Midlands and Lancashire Commissioning Support Unit, is also in the active stage. Athena Health Care Group (Park Road) Ltd won the contract valued at £5,757.32. This opportunity in the health services category is a chance for businesses with nursing care expertise. The tender process emphasises quality and price criteria, reflecting a balance between service capability and cost-efficiency.

## Notice

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. The Enquiry Handling Service provider will manage enquiries across each of the pillars, and will direct individuals/entrepreneurs on their 'customer journey.' The service will cover all 11 Councils in Northern Ireland.

### Lot Information

Lot 1

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries across each of the pillars an Enquiry Handling Service is required, to direct individuals/entrepreneurs on their 'customer journey.' The service will cover all 11 Councils in Northern Ireland. There are significant outcomes expected for the NIESS service. However, it is accepted that the majority of enquiries to the call centre will largely be at the 'Engage' and 'Foundation' stage of the entrepreneurship journey. Clients will have the opportunity to make initial enquiries via several options: * Call centre/Tele handling * Completion of an enquiry form on the new web portal * Walk in enquiry at a relevant delivery location or Council Office. * Directly with a preferred supplier delivering services on behalf of councils. The primary aim of the Enquiry Handling Service is to facilitate a projected total of 9,000 enquiries annually. It is anticipated that this will be split across inbound calls, outbound calls, and web site enquiries. It is expected that the Enquiry Handling Service will be in place to manage all telephone enquiries to the service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028441-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £505,757 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BELFAST CITY COUNCIL |
| Additional buyers | MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST4 4LX |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLG13 Warwickshire CC, TLN06 Belfast |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ATHENA HEALTH CARE GROUP (PARK ROAD; LIKE US NE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services

## Release History

- 27 Sep 2023 at 07:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028441-2023
- 8 Jun 2023 at 10:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016255-2023

## Notice URLs

- http://www.belfastcity.gov.uk
- http://www.midlandsandlancashirecsu.nhs.uk
- http://www.parklandslodge.com
- https://ted.europa.eu/udl?uri=TED:NOTICE:084534-2017:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d4ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d4ab.json.