--- title: "Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service" ocid: "ocds-h6vhtk-03d4e5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d4e5" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d4e5.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d4e5.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "BELFAST CITY COUNCIL" published: "2023-06-09" --- # Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service Buyer: BELFAST CITY COUNCIL Current stage: Tender OCID: ocds-h6vhtk-03d4e5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d4e5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d4e5.json) ## Summary The Belfast City Council has issued a tender for the "Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service" to provide enterprise support provision across Northern Ireland. The service aims to manage enquiries across various pillars and is expected to facilitate a total of 9,000 enquiries annually. The contract is valued at £500,000 and will be effective for an initial period of 18 months until March 2025, with potential extensions. The procurement method is an open procedure, with the tender period ending on July 10, 2023. Businesses providing telephone-answering and office-support services, especially those based in the United Kingdom, might find this tender opportunity suitable for growth. The Enquiry Handling Service contract offers multi-channel enquiry management opportunities, including call centre, web portal, and walk-in options. With a focus on entrepreneurship support, companies with experience in customer service and organisational growth services are well-suited to compete for this contract. Interested businesses must ensure compliance with the submission requirements and bid validity period of 180 days. ## Notice The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries across each of the pillars an Enquiry Handling Service is required, to direct individuals/entrepreneurs on their 'customer journey.' The service will cover all 11 Councils in Northern Ireland. ### Lot Information Lot 1 The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries across each of the pillars an Enquiry Handling Service is required, to direct individuals/entrepreneurs on their 'customer journey.' The service will cover all 11 Councils in Northern Ireland. There are significant outcomes expected for the NIESS service. However, it is accepted that the majority of enquiries to the call centre will largely be at the 'Engage' and 'Foundation' stage of the entrepreneurship journey. Clients will have the opportunity to make initial enquiries via several options: * Call centre/Tele handling * Completion of an enquiry form on the new web portal * Walk in enquiry at a relevant delivery location or Council Office. * Directly with a preferred supplier delivering services on behalf of councils. It is anticipated that the primary aim of the Enquiry Handling Service is to facilitate a projected total of 9,000 enquiries annually. It is anticipated that this will be split across inbound calls, outbound calls, and web site enquiries. It is expected that the Enquiry Handling Service will be in place to manage all telephone enquiries to the service. Additional information: The Contract shall be effective from the date of award for an initial period of 18 months (until March 2025). Initial funding has been secured in principle, for the 18 months to March 2025. Future delivery beyond March 2025 will be subject to funding to support the delivery of the service. Renewal: The contract shall be for an initial period of 18 months, with the option to extend for a further two periods of twelve months (subject to Council approval, availability of funding, and satisfactory performance of the Contractor)/ ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016355-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Jun 2023 | | Submission deadline | 10 Jul 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BELFAST CITY COUNCIL | | Locality | BELFAST | | Post town | Northern Ireland | | Postcode | BT2 8DJ | | Country | Northern Ireland | | ITL 1 | TLN Northern Ireland | | ITL 2 | TLN0 Northern Ireland | | ITL 3 | TLN06 Belfast | | Local authority | Belfast | | Electoral ward | Central | | Westminster constituency | Belfast South and Mid Down | | Delivery location | TLN Northern Ireland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79500000 - Office-support services - 79510000 - Telephone-answering services - 79511000 - Telephone operator services ## Release History - 9 Jun 2023 at 06:40 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016355-2023 ## Notice URLs - http://www.belfastcity.gov.uk - http://www.e-sourcingni.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d4e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d4e5.json.