---
title: "RBKC Out of Hours Call Centre Service"
ocid: "ocds-h6vhtk-03d534"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d534"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d534.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d534.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE ROYAL BOROUGH OF KENSINGTON & CHELSEA"
published: "2023-06-09"
---

# RBKC Out of Hours Call Centre Service

Buyer: THE ROYAL BOROUGH OF KENSINGTON & CHELSEA  
Current stage: Tender  
OCID: ocds-h6vhtk-03d534

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## Summary

The Royal Borough of Kensington & Chelsea (RBKC) is seeking tenders for the provision of an out of hours call handling service. The contract, with a value of £814,200 GBP, is expected to commence around August 22, 2023. Interested parties have until July 10, 2023, to submit their bids electronically or in writing. The procurement process involves quality and price criteria for evaluation, with a contract period of 36 months initially, extendable for an additional 24 months. The buying organisation, RBKC, based in London, invites bids from businesses to provide this service under an open procedure.

This tender from RBKC presents an opportunity for businesses experienced in call centre services to secure a lucrative contract. Companies with a focus on quality service delivery and competitive pricing would be well-suited to compete in this procurement process. The buyer, RBKC, a regional or local authority in London, aims to engage qualified and experienced contractors to fulfil its out of hours call handling requirements. Businesses looking to expand their service offerings in the call centre industry should consider bidding for this contract, which promises a potential long-term partnership and growth opportunity.

## Notice

The Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. The delivery of the contract is anticipated to begin on or around Tuesday 22nd August 2023.

### Lot Information

Lot 1

A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC's discretion.

Renewal: 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016471-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2023 |
| Submission deadline | 10 Jul 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £814,200 |
| Lots value | £814,200 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KENSINGTON & CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Jun 2023 at 14:57 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016471-2023

## Notice URLs

- http://www.capitalesourcing.com
- http://www.rbkc.gov.uk
- http://www.rbkc.gov.uk/business-and-enterprise/business-opportunities-and-procurement/procurement-borough

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d534. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d534.json.