---
title: "Environmental, Housing, Waste and Customer Services ICT System"
ocid: "ocds-h6vhtk-03d57c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d57c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d57c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d57c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FYLDE BOROUGH COUNCIL"
published: "2023-09-29"
---

# Environmental, Housing, Waste and Customer Services ICT System

Buyer: FYLDE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03d57c

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## Summary

The Fylde Borough Council has recently completed a procurement process for an "Environmental, Housing, Waste and Customer Services ICT System." This ICT system aimed to provide services relating to environmental health, housing standards, customer services, and waste management. The Council, located in Lytham St. Annes, United Kingdom, sought to streamline its operations by replacing multiple existing systems. The procurement process utilised an open procedure with award criteria based on Quality (60%) and Price (40%). The successful supplier was Idox Software Ltd, awarded an active contract valued at £191,190 signed on September 25, 2023.

This tender presents an opportunity for businesses in the IT services sector, particularly those providing consulting, software development, Internet services, and support. Companies experienced in delivering integrated ICT systems for public sector organisations involved in environmental services, housing, waste management, and customer engagement would be well-suited to compete. The Fylde Borough Council's focus on improving efficiency and service delivery through modernisation makes this tender attractive for businesses looking to contribute to enhancing public service operations.

## Notice

The Council are looking to procure a replacement ICT system for the following functions: Environmental health (Food Safety, Health & Safety, Licensing, Environmental Protection, Community Enforcement, Dog Warden service) Housing (Housing Standards and Disabled Facilities Grants) Customer services Waste services

### Lot Information

Lot 1

Fylde is a predominantly rural Borough, covering 166km2, which is situated on the west coast of Lancashire. It is bounded to the north by Wyre Council and the estuary of the River Wyre, to the north-west by the densely populated urban area of Blackpool, to the east by Preston and to the south by the Ribble Estuary. Fylde has a population of approximately 78,000. The coastline is one of the dominant features of the Borough and is the setting for the majority of its urban areas. The largest towns, Lytham and St Anne's together have a reputation as a high-quality resort with their significant visitor attractions along with their distinctive seafronts. The administrative base of Council is located in St. Annes. Like many other public sector organisations, Fylde Council has experienced a significant amount of change in recent years as the pace of modernisation in public services has increased. The Council has worked closely with the community to establish corporate priorities and objectives. Fylde Council currently uses the Civica APP (Flare) information management system to support the work of a range of service areas including environmental, housing, waste and recycling, and customer services. Fylde Council also use Lalpac for licensing services, ESB for housing standards and Abavus (My Council Services) for a variety of customer engagement, reporting and transactional services, including online payments. The Council are looking to reduce the number of systems that it uses and are looking for a system which caters for the functions set out below. The teams are based primarily at Fylde Town Hall with the waste and recycling services based out of our depot site at Snowdon Road. There are 14 members of staff in the Environmental Services department, 6 in Housing Services, 8 in Waste Services and 11 in Customer services. The system needs to provide access to all these members of staff at the same time.

Renewal: 60 month extension is available by agreement between both parties, as described in the tender documentation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028762-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2023 |
| Submission deadline | 17 Jul 2023 |
| Future notice date | Not specified |
| Award date | 24 Sep 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £191,190 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FYLDE BOROUGH COUNCIL |
| Locality | LYTHAM ST. ANNES |
| Post town | Blackpool |
| Postcode | FY8 1LW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Fylde |
| Electoral ward | Carnegie |
| Westminster constituency | Fylde |
| Delivery location | TLD4 Lancashire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IDOX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Sep 2023 at 10:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028762-2023
- 12 Jun 2023 at 13:30 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016585-2023

## Notice URLs

- https://new.fylde.gov.uk/
- https://procontract.due-north.com/Login
- https://procontract.due-north.com/Opportunities/Index

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d57c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d57c.json.