---
title: "Customer Relationship and Case Management (CRCM) Solution"
ocid: "ocds-h6vhtk-03d5c0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d5c0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d5c0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d5c0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE RIVERSIDE GROUP LTD"
published: "2024-01-12"
---

# Customer Relationship and Case Management (CRCM) Solution

Buyer: THE RIVERSIDE GROUP LTD  
Current stage: Award  
OCID: ocds-h6vhtk-03d5c0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d5c0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d5c0.json)

## Summary

The Riverside Group Ltd is seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for operational delivery of care and support to customers nationwide. The procurement stage is currently active, with a contract worth £1.5 million signed on 12th January 2024. The industry category is goods, and the location is Liverpool, UK. The procurement method is an open procedure with a cancelled status.

This tender offers business growth opportunities for suppliers of Customer Relation Management software, software support services, implementation services, configuration services, financial analysis and accounting software, and business transaction software. Businesses skilled in providing these services, especially those with experience in the housing and community amenities sector, are well-suited to compete for this contract.

## Notice

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:* The aims, objectives and expected benefits associated with the CRCM solution* The current state systems landscape in Riverside Care and Support (RCS)* A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

### Lot Information

Lot 1

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:* The aims, objectives and expected benefits associated with the CRCM solution* The current state systems landscape in Riverside Care and Support (RCS)* A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001066-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2024 |
| Submission deadline | 13 Jul 2023 |
| Future notice date | Not specified |
| Award date | 12 Jan 2024 |
| Contract period | 1 Oct 2023 - 1 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | £1,500,000 |
| Awards value | Not specified |
| Contracts value | £1,503,383 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE RIVERSIDE GROUP LTD |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L24 8RF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Garston |
| Westminster constituency | Liverpool Garston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOMELESS LINK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48400000 - Business transaction and personal business software package
- 48440000 - Financial analysis and accounting software package
- 48445000 - Customer Relation Management software package
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72265000 - Software configuration services
- 72267000 - Software maintenance and repair services

## Release History

- 12 Jan 2024 at 10:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001066-2024
- 13 Jun 2023 at 11:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016699-2023

## Notice URLs

- https://homeless.org.uk/
- https://in-tendhost.co.uk/theriversidegroup/aspx/Home
- https://intendhost.co.uk/theriversidegroup/aspx/Home
- https://www.riverside.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d5c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d5c0.json.