---
title: "Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council"
ocid: "ocds-h6vhtk-03d5eb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d5eb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d5eb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d5eb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH NORFOLK DISTRICT COUNCIL"
published: "2023-06-16"
---

# Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council

Buyer: SOUTH NORFOLK DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03d5eb

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## Summary

The South Norfolk District Council and Broadland District Council have issued a tender for the replacement of their Telephony Contact Centre System. The procurement process is at the selective stage with the current tender status as active. The contract involves services in the category of telephone operator services. The contract worth £397,000 is set to commence on August 2, 2023, and run until October 31, 2026. The deadline for submissions is June 30, 2023, with a bid validity period until September 30, 2023. The buying organisation, South Norfolk District Council, is located in Norwich, United Kingdom.

This tender presents an opportunity for businesses specialising in telephone and data transmission services to compete for providing and supporting the contact centre telephone system. Companies that can meet the restricted procurement procedure requirements and fulfil the bid validity period are well-suited to participate. The contract offers a 3-year term with potential renewal options and allows for electronic ordering and invoicing, making it attractive for tech-savvy organisations keen on public procurement contracts.

## Notice

You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service's (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.

### Lot Information

Lot 1

You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service's (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.

Renewal: 3 years (1 year + 1 year + 1 year)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017232-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2023 |
| Submission deadline | 30 Jun 2023 |
| Future notice date | Not specified |
| Award date | 16 Jun 2023 |
| Contract period | 1 Aug 2023 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £397,000 |
| Lots value | £397,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH NORFOLK DISTRICT COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR7 0WF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Broadland |
| Electoral ward | Brundall |
| Westminster constituency | Broadland and Fakenham |
| Delivery location | TLH17 Breckland and South Norfolk |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64210000 - Telephone and data transmission services
- 79511000 - Telephone operator services

## Release History

- 16 Jun 2023 at 14:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017232-2023
- 13 Jun 2023 at 15:08 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016767-2023

## Notice URLs

- https://in-tendhost.co.uk/brecklandcouncil/aspx/
- https://www.southnorfolkandbroadland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d5eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d5eb.json.