---
title: "ITSM Tool"
ocid: "ocds-h6vhtk-03d6ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d6ad"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d6ad.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d6ad.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF MANCHESTER"
published: "2023-06-15"
---

# ITSM Tool

Buyer: UNIVERSITY OF MANCHESTER  
Current stage: Award  
OCID: ocds-h6vhtk-03d6ad

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d6ad)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d6ad.json)

## Summary

The University of Manchester has completed a procurement process for an ITSM Tool with a focus on business continuity. The procurement was for a software package and information systems classified under CPV code 48000000. This tender was conducted using a limited procurement method, specifically an award procedure without prior publication of a call for competition. The contracting authority justified this approach due to extreme urgency arising from a recent cyber incident. The contract award to ServiceNow Limited, worth 250,000 GBP, was signed on June 14, 2023. The University of Manchester served as the buyer in this procurement.

This ITSM Tool tender, driven by the University of Manchester's urgent need for a business continuity solution following a cyber incident, presents an opportunity for businesses in the software and information systems industry. Companies capable of providing quality IT tools and services promptly would find this tender suitable for competing. The contract, awarded to ServiceNow Limited, offers a chance for suppliers to establish relationships with a significant public body and potentially expand their business through similar future opportunities.

## Notice

ITSM Tool to ensure business continuity

### Lot Information

Lot 1

Following the recent cyber incident internal UoM service providers, including but not limited to ITS, Finance, Student Services and Library Services have an immediate requirement to source a standby/fail over tool independent of any current tools in use to manage incidents, requests and customer contact. This is to meet the business continuity requirements across UoM and reduce the potential service disruption to the university employees, students and partners, if other systems/applications are withdrawn from service.

Options: 1+1 annual renewal option available should the need arise

### Procurement Information

Following the recent cyber incident The University of Manchester has immediate requirements to source solutions and services that are independent of any current products/services to meet their business continuity requirements. This will reduce the potential for service disruption to employees, students and partners to the University. The negotiated procedure without a prior publication has been used due to extreme urgency on the grounds of regulation 32(2)(c)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017067-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £250,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M13 9PL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Hulme |
| Westminster constituency | Manchester Rusholme |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Jun 2023 at 14:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017067-2023

## Notice URLs

- https://www.manchester.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d6ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d6ad.json.