--- title: "Social Welfare Advice Service" ocid: "ocds-h6vhtk-03d6e5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d6e5" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d6e5.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d6e5.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON BOROUGH OF HOUNSLOW" published: "2023-06-16" --- # Social Welfare Advice Service Buyer: LONDON BOROUGH OF HOUNSLOW Current stage: Planning OCID: ocds-h6vhtk-03d6e5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d6e5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d6e5.json) ## Summary The London Borough of Hounslow is planning to commission the Social Welfare Advice Service, aimed at supporting residents with welfare benefits, debt, housing, employment, and other social welfare issues. This procurement is in the services category and will begin in April 2024. Potential providers are invited to engage with Hounslow by completing a market engagement questionnaire by July 19, 2023. This tender from the London Borough of Hounslow presents an opportunity for businesses involved in social welfare advice services to compete for a contract that involves providing casework, specialist representation, and various access routes for residents. Businesses with the relevant quality standards, insurance, memberships, and authorizations related to social welfare advice are well-suited to bid for this opportunity. The initial contract duration is for 2 years, with the possibility of extending for up to 2 additional 12-month periods. ## Notice The London Borough of Hounslow, will shortly be preparing its procurement strategy to identify the most appropriate route to market for the delivery of Social Welfare Advice Service. Hounslow Council is conducting a market engagement exercise for the recommission of the Social Welfare Advice Service, an independent, confidential and free advice and support service that helps Hounslow residents solve their social welfare problems (in relation to welfare benefits, debt, housing, employment, consumer issues, family and relationships, discrimination and immigration). This Prior Information Notice (PIN) is an opportunity for potential bidders to identify their capacity to deliver this service. The London Borough of Hounslow is keen to engage with potential providers, any potential provider interested in engaging with Hounslow should complete the market engagement questionnaire available on the London Tenders portal https://procontract.due-north.com/Advert?advertId=3fe93427-1209-ee11-8123-005056b64545and submit by 13:00 on Wednesday 19th July 2023. ### Lot Information Lot 1 Hounslow Council is conducting a market engagement exercise for the recommission of the Social Welfare Advice Service, an independent, confidential and free advice and support service that helps Hounslow residents solve their social welfare problems (in relation to welfare benefits, debt, housing, employment, consumer issues, family and relationships, discrimination and immigration). The service will include casework and specialist representation, including representation at social security tribunals and administration of Debt Relief Orders. The service should provide a range of access routes to social welfare advice and support, including face-to-face (in a range of localities across the borough of Hounslow), telephone and online and through both drop-in and booked appointments. The service provider will need to demonstrate the following: * Hold a recognised quality standard relevant to the provision of social welfare advice * Have appropriate Professional Indemnity, Public Liability (third party) and Employer's Liability insurance * Membership of a recognised national network of independent social welfare advice providers, including current members of the Advice Services Alliance such as AdviceUK, Age UK, Citizens Advice, Law Centres Network, Shelter and Youth Access * Authorised by the Financial Conduct Authority to provide debt counselling and debt adjusting on a non-profit basis * Able to support residents to apply for Debt Relief Orders * Registered by the Office of the Immigration Services Commissioner to provide immigration advice at Level 1 or above * Registered with the Information Commissioner's Office with appropriate data protection and information security measures in place, including Data Protection Policy, Privacy Statement and relevant data sharing agreements * Relevant policies and procedures including Equality and Diversity, Confidentiality and Health and Safety Policies, Safeguarding Children and Vulnerable Adults Policy and holding Disclosure and Barring Service (DBS) certificates The service will begin in April 2024. The London Borough of Hounslow is keen to engage with potential providers, any potential provider interested in engaging with Hounslow should complete the market engagement questionnaire available on the London Tenders portal https://procontract.due-north.com/Advert?advertId=3fe93427-1209-ee11-8123-005056b64545 and submit by 13:00 on Wednesday 19th July 2023. Renewal: The initial contract will be for 2 years with the option to extend for a potential 2 further periods of 12 months each extension. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/017143-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Jun 2023 | | Submission deadline | Not specified | | Future notice date | 1 Oct 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF HOUNSLOW | | Locality | LONDON | | Post town | Twickenham | | Postcode | TW3 3EB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI75 Hounslow and Richmond upon Thames | | Local authority | Hounslow | | Electoral ward | Hounslow West | | Westminster constituency | Feltham and Heston | | Delivery location | TLI75 Hounslow and Richmond upon Thames | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75000000 - Administration, defence and social security services - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 16 Jun 2023 at 09:35 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/017143-2023 ## Notice URLs - http://www.hounslow.gov.uk/ - https://procontract.due-north.com/Advert?advertId=3fe93427-1209-ee11-8123-005056b64545 - https://procontract.due-north.com/Advert?advertId=3fe93427-1209-ee11-8123-005056b64545and ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d6e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d6e5.json.