--- title: "Enhanced Cloud Services to support Unified Communications" ocid: "ocds-h6vhtk-03d76f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d76f" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d76f.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d76f.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")" published: "2023-06-19" --- # Enhanced Cloud Services to support Unified Communications Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") Current stage: Planning OCID: ocds-h6vhtk-03d76f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d76f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d76f.json) ## Summary The Common Services Agency, known as NHS National Services Scotland (NSS), is planning a procurement process for Enhanced Cloud Services to support Unified Communications. This initiative aims to improve existing UC services by transitioning to a cloud-based platform for efficient multi-channel communication in the Scottish Health Service. The procurement exercise, although at the planning stage, seeks to gather market insights and indicative costs to inform future decision-making within NSS. This tender by NSS can offer opportunities for businesses in the IT services sector, particularly those specialized in consulting, software development, and Internet support. Companies with capabilities in cloud solutions and unified communications technologies are well-suited to compete in this tender. Interested suppliers can participate by downloading the questionnaire provided, as NSS aims to understand market capabilities and obtain cost estimates for implementing and supporting the proposed solution. ## Notice NHS National Services Scotland (NSS) has a need to build on its existing Unified Communications (UC) service currently delivered through multiple disparate channels. The intention is to supplement and enhance NSS's existing investment in UC tools to provide a joined-up, cloud-focused, platform that allows NSS to develop, and efficiently build, multi-channel communication services to support the Health Service in Scotland. This exercise is being carried out in advance of any formal procurement process. It is not a pre-qualification or tendering exercise. The results of this exercise will be used to inform NSS decision-making process in respect of the implementation of a solution and may or may not result in a future procurement exercise. ### Lot Information Lot 1 NSS is exploring the options for the possible procurement of enhanced UC services. NHS National Services Scotland (NSS) has a need to build on its existing Unified Communications (UC) service currently delivered through multiple disparate channels. The intention is to supplement and enhance NSS's existing investment in UC tools to provide a joined-up, cloud-focused, platform that allows NSS to develop, and efficiently build, multi-channel communication services to support the Health Service in Scotland. NSS's current core platform consists of: -Microsoft 365 - full suite with extensive use of Microsoft Teams -Avaya Aura 8 IP PBX, virtualised on-premise in NSS managed Data Centres, with SIP Trunking -Mobile Device Telephony provided by EE National framework (smartphones and tablets) -Teams Conferencing -ServiceNow, for Service and CRM integration This platform is supplemented by an 8x8 Virtual Office and Contact Centre which is being used on a temporary basis to support the Scottish Government Vaccination Programme. The objective of this exercise is to obtain up-to-date information and feedback from the market in order to: -understand market capabilities and solutions in relation to the functionality required; and -provide NSS with indicative costs associated with the implementation and ongoing support of a suitable solution Additional information: Interested suppliers can download the questionnaire attached to this notice. Please follow the instructions in the document. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/017333-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jun 2023 | | Submission deadline | Not specified | | Future notice date | 1 Oct 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 19 Jun 2023 at 12:32 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/017333-2023 ## Notice URLs - http://www.nss.nhs.scot/browse/procurement-and-logistics - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000735844 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=735844 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d76f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d76f.json.