---
title: "DBC (SF) Community Alarm Call-Monitoring and Response Service"
ocid: "ocds-h6vhtk-03d7d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d7d9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d7d9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d7d9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DACORUM BOROUGH COUNCIL"
published: "2024-10-22"
---

# DBC (SF) Community Alarm Call-Monitoring and Response Service

Buyer: DACORUM BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03d7d9

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## Summary

The latest procurement process undertaken by Dacorum Borough Council involves the "DBC (SF) Community Alarm Call-Monitoring and Response Service." This service falls under the industry category of alarm-monitoring services, specifically aimed at general public services and other community, social, and personal services. The location of the service delivery is Hemel Hempstead, within the region UKH23. The procurement utilised an open procedure and is currently in the award stage as of 22nd October 2024, with key dates reflecting the tender period ending on 25th July 2023 and the contract being signed on 2nd October 2024. The awarded firm is Tunstall Healthcare (UK) Limited, representing a contract value of £308,456.20 GBP, amidst competition from five bids. 

This tender presents significant opportunities for businesses specialising in community and alarm-monitoring services, particularly those capable of providing comprehensive support for elderly and vulnerable tenants. Service providers with relevant accreditation, such as the Telecare Services Association accreditation or similar quality standards, and those possessing a credible Business Continuity Plan, would be highly competitive. The contract involves managing lifeline services for both council properties and private homes, including category 1 and 2 housing schemes, providing a potential growth avenue for businesses in the social care and telemonitoring sectors.

## Notice

Dacorum Borough Council provides lifeline services to tenants living in Dacorum in general needs accommodation and to private home owners, this includes a Community Alarm call monitoring and response service to enable the tenants to continue living independently. The current service provides the following support to:* Service users in 28 category 2 supported housing schemes amounting to 1701 connections* Dispersed service users in category 1 properties including 127 service users in council general needs properties and 372 service users in private rented or owned properties totalling 1060 connections* 39 of the above numbers are relinquished tenants (within categories 1 and 2) these are registered contacts with the service provider but make little or no demand on the call monitoring service. The full specification is included in the Part B tender document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034097-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2024 |
| Submission deadline | 25 Jul 2023 |
| Future notice date | Not specified |
| Award date | 1 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £728,000 |
| Lots value | £728,000 |
| Awards value | Not specified |
| Contracts value | £308,456 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DACORUM BOROUGH COUNCIL |
| Locality | HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP1 1DN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Hemel Hempstead Town |
| Westminster constituency | Hemel Hempstead |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 79711000 - Alarm-monitoring services
- 98000000 - Other community, social and personal services

## Release History

- 22 Oct 2024 at 10:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034097-2024
- 20 Jun 2023 at 10:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017487-2023

## Notice URLs

- http://www.cedr.com
- http://www.dacorum.gov.uk
- http://www.hmcourts-service.gov.uk
- http://www.supplyhertfordshire.uk
- https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home
- https://www.tunstall.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d7d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d7d9.json.