--- title: "ID 5094524 - DfE - Invest NI - Replacement Customer Portal" ocid: "ocds-h6vhtk-03db80" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03db80" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03db80.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03db80.json" source: "Find A Tender Service" current_stage: "Award" buyer: "INVEST NORTHERN IRELAND" published: "2025-04-16" --- # ID 5094524 - DfE - Invest NI - Replacement Customer Portal Buyer: INVEST NORTHERN IRELAND Current stage: Award OCID: ocds-h6vhtk-03db80 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03db80) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03db80.json) ## Summary Invest Northern Ireland (Invest NI) is conducting a procurement process to replace its current MyINI Customer Portal, initially launched in 2017 as part of their overall Customer Relationship Management (CRM) system. This procurement falls under the services industry category, specifically focusing on Customer Relationship Management software development services. The contracting authority has planned an active procurement stage with the tender process initiated, and it is expected that the supplier will be appointed by December 2024. Key deadlines include the 'Go-Live' for Phase 1 by January 2026, and the contract will include an initial period of four years from Go-Live, with two optional extension periods of three years each. This procurement uses the open procedure method and is being held in Northern Ireland. This tender provides significant opportunities for businesses specializing in CRM software development and support services. It entails not just the development of a next-generation customer portal but also its integration with existing back-office systems. The contract value, estimated at up to £12.5 million excluding VAT, reflects the potential scale and scope of the project, including optional extensions up to January 2036. Businesses that can offer comprehensive software package solutions, including software package interconnectivity, document management, communication software development, system storage, and content management are well-suited to compete. The high contract value and long-term engagement provide substantial growth potential for successful suppliers. ## Notice Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI's overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI's digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution. ### Lot Information Lot 1 Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI's overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI's digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution. Additional information: Note the figure detailed is the maximum budget for the delivery of Phase 1 and Phase 2 up to year 10 is PS7m including VAT. The figure indicated in II.1.5 represents a maximum contract value of PS12,500,000.00 excluding VAT. This is a maximum figure that reflects the potential scale of the contract and takes into account delivery of Phase 3 of the project and all of the optional extension periods available. This maximum figure also takes account of any such changes to the scope/and or scale which may result from legislative, operational and. technological developments and/or additional functions and additional services that Invest NI may be required to provide during the. contract term. These figures do not however take into account the application of indexation to charges due to increases in charges due to increases in the Real Living Wage. Options: The initial Contract period is intended to run for a period of 60 months from the date of Contract award. This includes an envisaged 12 month implementation period for Phase 1 and an initial period from Go-Live of Phase 1 of 48 months 4 years.It is envisaged that the Supplier will be appointed in December 2024 with 'Go-Live' of at least Phase 1 no later than the January 2026.Contracting for the licensing, maintenance support will be for an initial period of 4 years from Go-Live of Phase 1, following which therewill be two optional extension periods of 3 years each 4+3+3 yrs.There will be a break point at the end of years 4, 7 10 and at least 6 months prior to their expiry the client will assess whether thesolution is still fit for purpose and meets Invest NI's needs. At the end of Optional Extension Period 2 Jan 2036, subject to approval obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall besubject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution. Renewal: Please refer to section II.2.11 - Information about Options, description of options. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/015597-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Apr 2025 | | Submission deadline | 12 Nov 2024 | | Future notice date | 21 Jun 2023 | | Award date | 7 Apr 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £12,500,000 | | Lots value | £12,500,000 | | Awards value | Not specified | | Contracts value | £12,500,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | INVEST NORTHERN IRELAND | | Additional buyers | INVEST NORTHERN IRLELAND | | Locality | BELFAST | | Post town | Northern Ireland | | Postcode | BT3 9ED | | Country | Northern Ireland | | ITL 1 | TLN Northern Ireland | | ITL 2 | TLN0 Northern Ireland | | ITL 3 | TLN06 Belfast | | Local authority | Belfast | | Electoral ward | Central | | Westminster constituency | Belfast South and Mid Down | | Delivery location | TLN Northern Ireland, TLN0 Northern Ireland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | THORNACRE ENGINEERING | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48211000 - Platform interconnectivity software package - 48311000 - Document management software package - 48445000 - Customer Relation Management software package - 48482000 - Business intelligence software package - 48780000 - System, storage and content management software package - 72212445 - Customer Relation Management software development services - 72212510 - Communication software development services ## Release History - 16 Apr 2025 at 13:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015597-2025 - 4 Oct 2024 at 10:34 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031854-2024 - 21 Jun 2023 at 16:34 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/017721-2023 ## Notice URLs - https://etendersni.gov.uk/epps ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03db80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03db80.json.