---
title: "Avaya Telephony Support and Maintenance Provision"
ocid: "ocds-h6vhtk-03dbaa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dbaa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dbaa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dbaa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2023-07-05"
---

# Avaya Telephony Support and Maintenance Provision

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03dbaa

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## Summary

The Isle of Wight Council has completed the procurement process for the provision of Avaya Telephony Support and Maintenance services. This contract falls under the services category, with the buying organisation being Isle of Wight Council. The procurement method used was a limited procedure without prior publication of a call for competition. The tender title is "Avaya Telephony Support and Maintenance Provision". The contracting process took place in Newport, United Kingdom, with key dates including the end of a 10-day standstill period on 03 July 2023.

This tender offers growth opportunities for businesses in the system and support services industry. Businesses suited to compete are those providing technical support and maintenance services for telephony systems. Maintel Europe Limited has been awarded the contract, providing a significant opportunity for business expansion in this particular sector. The procurement process has progressed to the award stage, with the contract signed on 22 June 2023, emphasising the successful partnership between Maintel Europe Limited and the Isle of Wight Council.

## Notice

Isle of Wight Council telephony system (Avaya) requires continuation of the support and maintenance (Avaya subscription and remote access solution) to be in place whilst the procurement of the new telephony system/solution is carried out.

### Lot Information

Lot 1

Isle of Wight Council telephony system (Avaya) requires continuation of the support and maintenance (Avaya subscription and remote access solution) to be in place whilst the procurement of the new telephony system/solution is carried out. A VEAT notice was published on 22 June 2023 (Notice reference: 2023/S 000-017794). This was followed by a 10-day standstill period which ended at midnight on 03 July 2023.

### Procurement Information

The Council is extending the existing contract for the support and maintenance of its telephony system (Avaya) with its existing contractor as permitted under Regulation 72 (1) (b) of the Public Contracts Regulations 2015. This is while the intended re-procurement of the telephony system is carried out. The original contract notice can be found via Contract Finder reference IOW001-DN476151-89756771. The extension value constitutes less than 50% of the original contract value and the Council intends to begin the re-procurement of the telephony system as a whole shortly. The Council observed a 10-day standstill period which ended at midnight on 03rd July 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019084-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £63,807 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ34 Isle of Wight |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 5 Jul 2023 at 06:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019084-2023
- 22 Jun 2023 at 12:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017794-2023

## Notice URLs

- http://www.iwight.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dbaa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03dbaa.json.