---
title: "CivTech 9.7 - How can technology help increase access to public services and products by making use of the trusted relationships people already have?"
ocid: "ocds-h6vhtk-03dc05"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc05"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dc05.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dc05.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2024-07-23"
---

# CivTech 9.7 - How can technology help increase access to public services and products by making use of the trusted relationships people already have?

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-h6vhtk-03dc05

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## Summary

The Scottish Government has issued an open procurement tender titled "CivTech 9.7 - How can technology help increase access to public services and products by making use of the trusted relationships people already have?" The tender falls under the services category, specifically IT services such as consulting, software development, Internet, and support (CPV 72000000). The procurement method is an open procedure. Located in the UKM region, this project aims to develop and standardise identity verification across the Scottish public sector using existing relationships. This initiative is a part of CivTech's mission to drive innovation in public sector services, aiming to improve access while respecting dignity and human rights. Key dates include a tender period ending on 22nd August 2023 and the procurement process closing on the same date.

This tender offers substantial opportunities for businesses specialising in IT services, particularly those focusing on innovative identity verification solutions. Companies that can leverage technology to enhance public sector service accessibility are well-suited to compete. The procurement encourages participation from smaller, innovative businesses due to the Scottish Government's commitment to include such enterprises in their tech spend. Successful applicants can build a marketable product and gain substantial business growth by solving these broadly applicable challenges, enhancing their potential for future government contracts and global market reach.

## Notice

Identity verification is fragmented, with diverse practices across the Scottish public sector. ScotAccount aims to standardise this, combining biometric checks and knowledge-based verification to establish identities in line with GPG 45. We know that people without recognised ID documents and limited interactions with public and private services face difficulties in verifying their identity, which means they can encounter issues around accessing online services. We wish to develop identity verification that uses vouching, so that trusted relationships can help confirm someone's identity. While not fully developed digitally, vouching leverages existing relationships and has the potential to improve access to government services. A solution will need to respect dignity and human rights, information rights, using cultural, community and place-based relationships. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/how-to-apply-civtech-9 https://www.civtech.scot/civtech-9-challenge-7-increase-access-to-public-services-via-existing-relationships

### Lot Information

Lot 1

CivTech's mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people's lives better - and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government's Digital Directorate, CivTech's approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to smaller, innovative businesses. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you - whether you're an individual, team or company - it's an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You'll build a product, and a business to take it as far as possible. Because here's the kicker: the Challenges we issue aren't 'single organisation' problems - most exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they're developed further [for which participating applicants are paid]. The best go through to the Accelerator - a period of intensive work to create the solution, and through CivTech's unique business workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/how-to-apply-civtech-9 https://www.civtech.scot/civtech-9-challenge-7-increase-access-to-public-services-via-existing-relationships

Renewal: As required to complete the work

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022806-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2024 |
| Submission deadline | 22 Aug 2023 |
| Future notice date | Not specified |
| Award date | 19 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | £650,000 |
| Awards value | Not specified |
| Contracts value | £600,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTERROBANG |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Jul 2024 at 10:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022806-2024
- 23 Jun 2023 at 11:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017937-2023

## Notice URLs

- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000736100
- https://www.civtech.scot/civtech-9-challenge-7-increase-access-to-public-services-via-existing-relationships
- https://www.civtech.scot/how-to-apply-civtech-9
- https://www.publiccontractsscotland.gov.uk
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc05. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03dc05.json.