---
title: "Contract for the Provision of an Income Management System for Hertfordshire County Council"
ocid: "ocds-h6vhtk-03dc2f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc2f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dc2f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dc2f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HERTFORDSHIRE COUNTY COUNCIL"
published: "2023-06-23"
---

# Contract for the Provision of an Income Management System for Hertfordshire County Council

Buyer: HERTFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03dc2f

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## Summary

The Hertfordshire County Council has awarded a contract for the Provision of an Income Management System. The contract involves the integration of various software applications for payment services across the organisation, ensuring PCI compliance and fraud protection. The tender was conducted through a limited procurement method, without prior publication, due to the absence of competition for technical reasons. The contract is valued at £235,000 and was signed on March 30, 2023.

This tender opportunity by Hertfordshire County Council opens doors for businesses providing Income Management System solutions. Companies specializing in Point of Sale (POS) software packages and payment solutions could compete for this contract. The contract offers a chance for business growth by catering to the specific technical requirements of the Council, providing a secure and compliant income management system solution. Interested businesses should consider the unique technical integration needs and the £235,000 contract value to tailor their proposals effectively.

## Notice

This is an Award Notice for the Provision of an Income Management System. Civica have provided an income management system that is used by Hertfordshire County Council (HCC) since 2016. This contract has been held by HCC's provider of a Shared Managed Service (SMS). The SMS contract ended on 31st March 2023, and as such the Council needed to maintain this income management system for the reasons stated in IV.1.1.

### Lot Information

Lot 1

The Income Management System integrates with 15 third party software applications for the payment of services across the organisation. This enables the service departments to use software that provides the business with their requirements together with a payment solution that adheres to payment card industry data security standards; thus providing PCI compliance and protecting the organisation and its customers against fraud. Please see section IV for further details

### Procurement Information

Hertfordshire County Council (HCC) is relying on Regulation 32(2)(b)(ii) of the Public Contract Regulations 2015 in making this award without prior publication. Regulation 32(2)(b)(ii) permits such an award where competition is absent for technical reasons. The contract between HCC's SMS provider and Civica is for the sole benefit of HCC which continues until 2025. That contract permitted HCC to take a novation to receive the benefit of the services. The services provided are the subject of a high level technical integration into HCC's systems that spread across the work of HCC as a whole. Following the end of the SMS contract, an alternative arrangement had to be put in place. Based on the economic and technical needs of HCC there is not a reasonable alternative to the services received from Civica. Market analysis has been undertaken which shows that no reasonable alternative exists to the contract already in place. HCC intends for a procurement exercise to be undertaken prior to the expiry of the contract in 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018003-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £235,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL |
| Locality | HERTFORD |
| Post town | Stevenage |
| Postcode | SG13 8DQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48110000 - Point of sale (POS) software package

## Release History

- 23 Jun 2023 at 15:21 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018003-2023

## Notice URLs

- https://www.hertfordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc2f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03dc2f.json.