---
title: "Out of Hours Customer Contact Service"
ocid: "ocds-h6vhtk-03dc4a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc4a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dc4a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dc4a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2024-05-23"
---

# Out of Hours Customer Contact Service

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-03dc4a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc4a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03dc4a.json)

## Summary

The procurement process for the Out of Hours Customer Contact Service by Karbon Homes has concluded, with the contract awarded to AQUARIUS CONTACT CENTRES LIMITED. The service involves responding to emergency repairs, rent payments, and anti-social behaviour. The procurement was conducted through an open procedure, with specific evaluation criteria including service delivery and social value. The contract was signed on 23rd May 2024.

This tender provides opportunities for businesses in the call centre industry with expertise in telephony systems and service delivery. The location for service delivery is Tyneside, UK. Businesses interested in providing call-handling services for emergency repairs and customer assistance may find this tender suitable for their growth. The procurement method used for this contract was an open procedure, presenting a fair chance for qualified suppliers to compete.

## Notice

Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).

### Lot Information

Lot 1

Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016303-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2024 |
| Submission deadline | 24 Jul 2023 |
| Future notice date | Not specified |
| Award date | 22 May 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £297,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AQUARIUS CONTACT CENTRES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 23 May 2024 at 10:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016303-2024
- 25 Jul 2023 at 13:07 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021486-2023
- 25 Jul 2023 at 13:07 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021485-2023
- 23 Jun 2023 at 19:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018037-2023

## Notice URLs

- http://www.aquariusuk.co.uk
- http://www.karbonhomes.co.uk
- http://www.karbonhomes.co.uk/
- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc4a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03dc4a.json.