---
title: "Customer Relationship Management System in the Leisure Sector"
ocid: "ocds-h6vhtk-03dc8d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc8d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dc8d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dc8d.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WEST LANCASHIRE BOROUGH COUNCIL"
published: "2023-06-26"
---

# Customer Relationship Management System in the Leisure Sector

Buyer: WEST LANCASHIRE BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-03dc8d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03dc8d.json)

## Summary

The West Lancashire Borough Council has initiated a tender process for a contract titled "Customer Relationship Management System in the Leisure Sector". This procurement falls under the goods category and aims to transition to an in-house management model starting from 1st October 2023. The Council is seeking a CRM system to enhance the delivery of leisure services. The submission deadline for this tender is 14th July 2023, with the bid opening also scheduled for the same day. The procurement method is an open procedure, and the tender can be accessed via electronic submission.

This tender by the West Lancashire Borough Council presents an opportunity for businesses specializing in software packages and information systems to provide a tailored CRM solution for the leisure sector. Companies that can offer innovative technology solutions and have experience in delivering systems for public sector organisations would be well-suited to compete. The contract duration is 2520 days, providing a long-term business opportunity for successful bidders to establish a partnership with the Council and contribute to improving service delivery in the leisure sector.

## Notice

The Council intends to move to an in-house management operation from 1st October 2023 and as such intends to test the market for supply of a CRM system that would be directly managed by the Council to support the delivery of leisure services.

### Lot Information

Lot 1

The Council intends to move to an in-house management operation from 1st October 2023 and as such intends to test the market for supply of a CRM system that would be directly managed by the Council to support the delivery of leisure services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018132-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2023 |
| Submission deadline | 14 Jul 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LANCASHIRE BOROUGH COUNCIL |
| Locality | ORMSKIRK |
| Post town | Liverpool |
| Postcode | L39 2DH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD47 Chorley and West Lancashire |
| Local authority | West Lancashire |
| Electoral ward | Ormskirk East |
| Westminster constituency | West Lancashire |
| Delivery location | TLD47 Chorley and West Lancashire |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Jun 2023 at 14:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018132-2023

## Notice URLs

- http://www.westlancs.gov.uk/
- https://procontract.due-north.com/Advert/Index?advertId=4f21a394-53fd-ed11-8123-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dc8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03dc8d.json.