---
title: "Customer Relationship Management System for the Leisure Sector"
ocid: "ocds-h6vhtk-03dca0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dca0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dca0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03dca0.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WEST LANCASHIRE BOROUGH COUNCIL"
published: "2023-06-26"
---

# Customer Relationship Management System for the Leisure Sector

Buyer: WEST LANCASHIRE BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-03dca0

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## Summary

The West Lancashire Borough Council is seeking suppliers for a Customer Relationship Management System for the Leisure Sector. The procurement process is currently at the tender stage, with the deadline for submission set for July 14, 2023. The Council requires the new CRM system to be fully functional by October 1, 2023, to coincide with the in-house management of leisure facilities. The contract duration is initially three years, with possible extensions. Interested businesses must meet specific qualification criteria and demonstrate relevant experience in the leisure industry.

This tender presents an opportunity for IT companies specializing in CRM systems and leisure industry solutions to compete. The Council aims to build new leisure facilities and refurbish existing ones as part of a transformation programme. Businesses capable of providing a comprehensive CRM platform with specific features such as e-POS, class bookings, and customer online portals are encouraged to participate. The contract requires a vendor or third-party hosted solution meeting industry security standards and technical requirements.

## Notice

West Lancashire Borough Council is seeking interest from suppliers of customer relationship management (CRM) systems for the Leisure Services Department. WLBC respectfully request bidders to provide an early indication if they are intending to bid for the contract by indicating on the CHEST and emailing ProcurementInstructions@westlancs.gov.uk. Any queries should be sent to the same email at the earliest opportunity. The current facilities are as follows: 1. Nye Bevan Pool, Skelmersdale 2. Park Pool, Ormskirk 3. Burscough Racquet & Fitness Centre The facilities are currently operated on behalf of the Council by a leisure management contractor. The Council intends to operate and manage the facilities in-house from 1st October 2023. The Council requires the new CRM system to be implemented and fully functional by that date, including all necessary training and testing. The Council is also working on a leisure transformation programme and intends build two new leisure facilities in Skelmersdale and Ormksirk. These new facilities will replace the existing facilities in Skelmersdale and Ormskirk. As part of the transformation programme the Council will also refurbish Burscough Racquet & Fitness Centre. With this in mind the CRM system should be portable and capable of being transferred to the new facilities once they are constructed. The proposed term of the contract is three years with the option of 2 x 2 year extension although this may change. Interested organisations should be suitably qualified and be able to demonstrate relevant experience in the supply, delivery, database migration, installation, training, commissioning, and ongoing support in a leisure industry leading solution. The platform should be a vendor or 3rd party hosted solution within the UK that demonstrably meets industry recognised information security and technical requirements. The minimum overall requirements of the solution should include the following systems: * e-POS * Class bookings * Court bookings * Block bookings * Courses & swimming lessons * Multisite membership management & administration * Customer online joining, booking & payment portal * Digital customer communication * Access control * Direct debit management * Full suite of reporting modules

### Lot Information

Lot 1

West Lancashire Borough Council is seeking interest from suppliers of customer relationship management (CRM) systems for the Leisure Services Department. WLBC respectfully request bidders to provide an early indication if they are intending to bid for the contract by indicating on the CHEST and emailing ProcurementInstructions@westlancs.gov.uk. Any queries should be sent to the same email at the earliest opportunity. The current facilities are as follows: 1. Nye Bevan Pool, Skelmersdale 2. Park Pool, Ormskirk 3. Burscough Racquet & Fitness Centre The facilities are currently operated on behalf of the Council by a leisure management contractor. The Council intends to operate and manage the facilities in-house from 1st October 2023. The Council requires the new CRM system to be implemented and fully functional by that date, including all necessary training and testing. The Council is also working on a leisure transformation programme and intends build two new leisure facilities in Skelmersdale and Ormksirk. These new facilities will replace the existing facilities in Skelmersdale and Ormskirk. As part of the transformation programme the Council will also refurbish Burscough Racquet & Fitness Centre. With this in mind the CRM system should be portable and capable of being transferred to the new facilities once they are constructed. The proposed term of the contract is three years with the option of 2 x 2 year extension although this may change. Interested organisations should be suitably qualified and be able to demonstrate relevant experience in the supply, delivery, database migration, installation, training, commissioning, and ongoing support in a leisure industry leading solution. The platform should be a vendor or 3rd party hosted solution within the UK that demonstrably meets industry recognised information security and technical requirements. The minimum overall requirements of the solution should include the following systems: * e-POS * Class bookings * Court bookings * Block bookings * Courses & swimming lessons * Multisite membership management & administration * Customer online joining, booking & payment portal * Digital customer communication * Access control * Direct debit management * Full suite of reporting modules

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018157-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2023 |
| Submission deadline | 14 Jul 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LANCASHIRE BOROUGH COUNCIL |
| Locality | ORMSKIRK |
| Post town | Liverpool |
| Postcode | L39 2DF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD47 Chorley and West Lancashire |
| Local authority | West Lancashire |
| Electoral ward | Ormskirk West |
| Westminster constituency | West Lancashire |
| Delivery location | TLD47 Chorley and West Lancashire |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Jun 2023 at 15:29 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018157-2023

## Notice URLs

- http://www.westlancs.gov.uk/
- https://procontract.due-north.com/Advert/Index?advertId=37e693a2-3514-ee11-8123-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03dca0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03dca0.json.