--- title: "Student Assistance Programme" ocid: "ocds-h6vhtk-03df24" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03df24" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03df24.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03df24.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "BATH SPA UNIVERSITY" published: "2023-07-05" --- # Student Assistance Programme Buyer: BATH SPA UNIVERSITY Current stage: Planning OCID: ocds-h6vhtk-03df24 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03df24) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03df24.json) ## Summary The Bath Spa University is planning a tender for the Student Assistance Programme in Bath, United Kingdom. The procurement process involves the provision of in-house professional mental health services for students, with key features such as 24/7 free phone helpline access, multilingual support, and emergency response protocols. The tender is in the planning stage with a total value of £40,000 GBP. The deadline for future notices is set for 9th August 2023. This opportunity would suit businesses offering mental health services, crisis intervention, and wellbeing support solutions. Companies with experience in providing services to universities or educational institutions, especially in the healthcare sector, are well-suited to compete for this tender. The Bath Spa University is seeking a diverse workforce of helpline practitioners and emphasizes the importance of privacy policies aligned with the university's standards, creating avenues for businesses to grow and innovate in the mental health support industry. ## Notice This is a low-value tender. Below Part 2 and the associated clauses. Call for companies that can offer the services described. 24/7 free phone helpline access for 'in the moment mental health and wellbeing student queries. Essential this is web-based, as on-campus phone reception is compromised Consistency of service across the working week, evenings, out of hours and weekends, including bank holidays. ### Lot Information Lot 1 The primary aim of Student Wellbeing Services is to provide the University with a range of in-house professional and specialist services relating to mental and physical health, disability, accessibility, advice, general wellbeing, safeguarding and crisis intervention. The University is seeking a Student Assistance Programme that provides the following: 24/7 free phone helpline access for 'in the moment" mental health and wellbeing student queries, essential this is web-based, as on-campus phone reception is compromised Consistency of service across the working week, evenings, out of hours and weekends, including bank holidays Integration with Bath Spa University Services Privacy and confidentiality policies that align with the University Clinical/therapeutic assessment undertaken for each enquirer (to feed into MI reports) Service Level Agreement and KPIs for 'calls answered' and 'call back'/'call waiting' Diverse workforce of helpline practitioners SMS/WhatsApp/Live chat facilities Multilingual and translation options Phone line for student self-referral and staff sign post Phone line staffed by qualified mental health practitioners 10 Emergency response protocols where safeguarding concerns Escalation into SWS for urgent matters Alignment with Bath Spa University procedures and protocols Management Information Reports to include: o Student presenting issues o Student engagement o Escalation routes o Emergency response etc Regular review meetings with lead practitioners and managers Dedicated point of contact 24/7 for the University ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/019209-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Jul 2023 | | Submission deadline | Not specified | | Future notice date | 8 Aug 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £40,000 | | Lots value | £40,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BATH SPA UNIVERSITY | | Locality | BATH | | Post town | Bath | | Postcode | BA2 9BN | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | Bath and North East Somerset | | Electoral ward | Saltford | | Westminster constituency | North East Somerset and Hanham | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85120000 - Medical practice and related services - 85121000 - Medical practice services ## Release History - 5 Jul 2023 at 18:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019209-2023 ## Notice URLs - http://www.bathspa.ac.uk - https://www.delta-esourcing.com/respond/6924K8V94J - https://www.delta-esourcing.com/tenders/UK-UK-Bath:-Medical-practice-services./6924K8V94J ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03df24. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03df24.json.