--- title: "Retail Managed Service" ocid: "ocds-h6vhtk-03df8b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03df8b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03df8b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03df8b.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NORTHERN TRAINS LIMITED" published: "2023-07-06" --- # Retail Managed Service Buyer: NORTHERN TRAINS LIMITED Current stage: Award OCID: ocds-h6vhtk-03df8b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03df8b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03df8b.json) ## Summary The procurement process for the Retail Managed Service was initiated by Northern Trains Limited, a key rail service provider in the North of England. The title of the tender is "Retail Managed Service", falling under the services category with a focus on selling travel tickets compliant with rail industry standards. Northern Trains Limited entered into a contract with Payzone Bill Payments Limited worth £2,500,000 GBP, signed on 6th July 2023. This tender presents an opportunity for businesses involved in providing retail services, particularly those experienced in managing payment solutions. The procurement stage for this opportunity was under a restricted procedure, where the contract was awarded directly to a specific supplier due to technical reasons. The delivery addresses for this contract include regions within the UK, specifically in the North of England, creating a targeted market for potential business growth in the transportation sector. ## Notice Provision of a Retail Managed Service that will enable a network of high street, convenience store and other outlets to retail rail tickets compliant with rail industry RSP (Rail Settlement Plan) accredited interface, standards and rules. Rail Tickets issued through the Retail Managed Service network of Outlets will be both suitable and effective for use by passengers on the rail network in Great Britain. The potential value of the contract will depend upon the degree to which the service is adopted by the travelling public as a payment option, since the majority of charges relate to a Transaction Fee. ### Lot Information Lot 1 Provision of a Retail Managed Service that will enable a network of high street, convenience store and other outlets to retail rail tickets compliant with rail industry RSP (Rail Settlement Plan) accredited interface, standards and rules. Rail Tickets issued through the Retail Managed Service network of Outlets will be both suitable and effective for use by passengers on the rail network in Great Britain. The potential value of the contract will depend upon the degree to which the service is adopted by the travelling public as a payment option, since the majority of charges relate to a Transaction Fee. Additional information: Northern Trains Limited in conjunction with a number of Train Operating Companies provide rail services across the North of England, retailing tickets through a diverse range of channels including ticket-vending machines, digital media and a small number of ticket offices at discrete rail station locations. Maintaining accessibility of the rail network and services to all elements of the travelling public is a key requirement and objective for all rail operators, including the need to facilitate the capability for customers to purchase rail tickets by either cash or bankcard. Northern are seeking to appoint a Retail Managed Service provider that will enable a pilot scheme implementation of rail ticket retailing at convenience and other retail store's locations. The pilot scheme once implemented will be maintained and operated until a replacement service has been established by the rail industry. It is not felt that competitively tendering this requirement at this stage would be in the public interest, in terms of the cost associated, and given the limited pool of potential providers. Options: Northern Trains Limited (Northern) may at its absolute discretion exercise an option to extend the agreement following the initial term. The extension period shall be no greater than 3 years. ### Procurement Information Northern Trains Limited (Northern) in conjunction with a number of Train Operating Companies provide rail services across the North of England, retailing tickets through a diverse range of channels including ticket-vending machines, digital media and a small number of ticket offices at discrete rail station locations. Maintaining accessibility of the rail network and services to all elements of the travelling public is a key requirement and objective for all rail operators, including the need to facilitate the capability for customers to purchase rail tickets by either cash or bankcard. Northern are seeking to appoint a Retail Managed Service provider that will enable a pilot scheme implementation of rail ticket retailing at convenience and other retail store's locations. The pilot scheme once implemented will be maintained and operated until a replacement service has been established by the rail industry. It is not felt that competitively tendering this requirement at this stage would be in the public interest, in terms of the cost associated, and given the limited pool of potential providers. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/019361-2023 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Negotiated without publication of a contract notice | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Jul 2023 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 5 Jul 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £2,500,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHERN TRAINS LIMITED | | Locality | YORK | | Post town | Not specified | | Postcode | Y01 6JT | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PAYZONE BILL PAYMENTS | ## CPV Codes ### Divisions - 63 - Supporting and auxiliary transport services; travel agencies services ### Codes - 63512000 - Sale of travel tickets and package tours services ## Release History - 6 Jul 2023 at 17:13 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019361-2023 ## Notice URLs - http://www.payzone.co.uk - https://www.northernrailway.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03df8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03df8b.json.