---
title: "PSN Services Framework (RM1498) DWP Contact Centre Services Call-Off"
ocid: "ocds-h6vhtk-03e0a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e0a9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e0a9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e0a9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-07-11"
---

# PSN Services Framework (RM1498) DWP Contact Centre Services Call-Off

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-h6vhtk-03e0a9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e0a9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03e0a9.json)

## Summary

The Department for Work and Pensions (DWP) has awarded the contract for PSN Services Framework (RM1498) DWP Contact Centre Services Call-Off to British Telecommunications plc. The procurement process was initiated through a tender, and the award was made on 11th July 2023. The DWP, based in London, United Kingdom, operates in the Digital business area.

This tender presents an opportunity for businesses operating in the digital services sector, particularly those specializing in contact centre services, to compete for contracts with the DWP. Interested businesses should consider the framework requirements specified by the DWP and tailor their proposals to align with the needs of the organisation. Given the nature of the services sought, businesses with expertise in telecommunication services and customer support solutions are well-suited to participate in this procurement process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019791-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9DA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## Release History

- 11 Jul 2023 at 13:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019791-2023

## Documents

- https://www.contractsfinder.service.gov.uk/notice/ec58d876-3b02-4236-a0bf-e0d203a961a7

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-work-pensions

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e0a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03e0a9.json.