---
title: "Oracle Fusion Support"
ocid: "ocds-h6vhtk-03e0da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e0da"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e0da.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e0da.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CITY & COUNTY OF SWANSEA"
published: "2023-11-09"
---

# Oracle Fusion Support

Buyer: CITY & COUNTY OF SWANSEA  
Current stage: Award  
OCID: ocds-h6vhtk-03e0da

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e0da)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03e0da.json)

## Summary

The City & County of Swansea has recently awarded a contract for Oracle Fusion Support. The procurement process was completed on 1st November 2023. This contract falls under the services category, specifically software support services. The support is mainly provided remotely, with an in-house team responsible for Level 1 support and external support partner for Level 2 & 3 support. The award was granted to de Novo Solutions, and the contract is currently active with a value of £3,000,000.

This tender for Oracle Fusion Support by Swansea Council presents business growth opportunities for companies specializing in software support services. Businesses capable of providing technical and functional support for Oracle Fusion, including patch management, testing, and fault fixes, would be well-suited to compete. The contract duration is undisclosed, and the submission deadline for bids was 11th August 2023.

## Notice

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.

### Lot Information

Lot 1

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.

Renewal: Up to 48 month extension option

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033150-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2023 |
| Submission deadline | 11 Aug 2023 |
| Future notice date | Not specified |
| Award date | 1 Nov 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY & COUNTY OF SWANSEA |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA1 3SN |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Waterfront |
| Westminster constituency | Swansea West |
| Delivery location | TLL18 Swansea |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DE NOVO SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212781 - System management software development services
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72261000 - Software support services

## Release History

- 9 Nov 2023 at 11:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/033150-2023
- 11 Jul 2023 at 16:01 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019852-2023

## Notice URLs

- http://www.swansea.gov.uk/dobusiness
- https://etenderwales.bravosolution.co.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0254

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e0da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03e0da.json.