---
title: "Provision of Safeguarding Support for Covid-19 Inquiry"
ocid: "ocds-h6vhtk-03e0ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e0ec"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e0ec.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e0ec.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-07-14"
---

# Provision of Safeguarding Support for Covid-19 Inquiry

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Tender  
OCID: ocds-h6vhtk-03e0ec

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## Summary

The Crown Commercial Service is seeking to put in place contracts for the provision of Emotional Support services for the Covid-19 Inquiry. The contracts aim to provide emotional support to individuals engaging with the Inquiry through various channels, including digital, phone-based, and face-to-face services. The procurement is at the planning stage with market engagement events scheduled for July 18, 2023, and the formal procurement process expected to commence in August 2023.

This tender presents an opportunity for businesses in the guidance and counselling services sector to engage with the Covid-19 Inquiry and provide emotional support services. Companies offering digital emotional support services, phone-based and face-to-face emotional support, as well as staff-related tender services are well-suited to compete in this procurement process. Interested parties are encouraged to participate in the upcoming Virtual Market Engagement Events to learn more about the requirements and the tendering process.

## Notice

Crown Commercial Service, intends to put in place contracts for the provision of Emotional Support service for use by the Covid 19 Inquiry. The Inquiry has pledged to be trauma-informed across all of its work. A trauma informed approach means seeking to reduce the risk of retraumatisation to people who are engaging with the Inquiry. Emotional support is one of the key ways of reducing retraumatisation by offering timely, sensitive, psychologically informed emotional support to people engaging with the Inquiry's work. Emotional support is not counselling or therapy. The focus is on facilitating the person's engagement with the Inquiry, creating support plans, facilitating stabilisation, providing psychological containment and facilitating the person's journey through their engagement process. The contracts shall provide the offer of emotional support for everyone engaging with the Inquiry, divided into 3 separate Lots: Lot 1 Digital emotional support service with accessible offer for ALL Lot 2 Phone based and face to face emotional support Lot 3 Staff-related tender for reflective practice, 1:1 emotional support for staff and training rollouts

### Lot Information

Digital emotional support service with accessible offer for ALL (phone call equiv to texts)

- Digital service offering - Website with easy to navigate, downloadable psychoeducation materials including advice, self guided resources. - Stories of courage and hope from people impacted by Covid - Text based support service available to anyone who needs it - Triaging - the digital service provider would triage clients according to need. Pathways into Tier 2 would be swift and robust.

Phone based and face to face emotional support

- Emotional support via telephone, video call (or F2F if at a community event), offering: psychological safety building, support plans, containment, risk assessment where needed. - Pathway from Tier 1 to Tier 2 for ESM ppts who are significantly distressed by their engagement. - Everyone could be given the details of the website for resources but some individuals engaging with the Inquiry would go straight into the Tier 2 level. - Direct entry pathway into Tier 2 enhanced support for: - ESM Targeted Research ppts - People engaging in focus groups or activity that is inviting recollection of traumatic events - Hearings related support - witnesses and CP model from this Tier

Staff-related tender for reflective practice, 1:1 emotional support for staff and training rollouts

Inquiry staff will come into contact with people and materials that could potentially cause distress (e.g. evidential documents, witness testimony etc.) and therefore require additional emotional support beyond the standard employee assistance programs. The supplier would be expected to deliver: - Staff Training events - Group reflective support - 1-on-1 support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020206-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2023 |
| Submission deadline | Not specified |
| Future notice date | 7 Aug 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,645,650 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Additional buyers | THE COVID 19 INQURY ACTING THROUGH CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services
- 85 - Health and social work services

### Codes

- 79633000 - Staff development services
- 80511000 - Staff training services
- 80561000 - Health training services
- 85312300 - Guidance and counselling services
- 85312310 - Guidance services
- 85312320 - Counselling services

## Release History

- 14 Jul 2023 at 08:14 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020206-2023
- 12 Jul 2023 at 14:20 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019984-2023
- 12 Jul 2023 at 07:28 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019877-2023

## Notice URLs

- https://crowncommercialservice.bravosolution.co.uk
- https://www.contractsfinder.service.gov.uk/Notice/e6dc55f8-f035-48cc-8499-e317d6a70b20
- https://www.gov.uk/ccs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e0ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03e0ec.json.