--- title: "Customer Experience Platform: Prior Information Notice" ocid: "ocds-h6vhtk-03e113" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e113" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e113.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e113.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON BOROUGH OF BARNET" published: "2023-07-12" --- # Customer Experience Platform: Prior Information Notice Buyer: LONDON BOROUGH OF BARNET Current stage: Planning OCID: ocds-h6vhtk-03e113 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e113) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03e113.json) ## Summary The London Borough of Barnet is planning a Customer Experience Platform procurement process. The event aims to present requirements for a new platform to improve resident and business service access. The event will take place in September 2023 with London Borough of Barnet looking for solutions to enable a more proactive and personalised service. The event will be held via MS Teams on 25 July 2023. This tender by London Borough of Barnet offers opportunities for businesses to provide Customer Relationship Management and Communication software packages. Companies specialising in software solutions for customer services and communication technologies would be well-suited to compete in this tender. The event provides a chance to engage with the council, shaping services around customer needs and providing innovative solutions for a better service experience. ## Notice This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this. ### Lot Information Lot 1 This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this. Barnet Council is embarking on an ambitious transformation programme to deliver the priorities outlined in Our Plan for Barnet, 2023 to 2026. Key to delivery is an ambition to reshape and improve the way our residents access our services. The Cx platform will enable a more joined up 'front door' for our residents and businesses and those that study and work in the borough. Re-designing it to ensure those with more complex or multiple needs are offered a more proactive and personalised service. Equality is at the foundation of everything we do, and it will be important any solution enables all our residents to access the support and information they need, recognising individual circumstance and accessibility requirements. The Resident Experience Team has already started to engage with residents about what this will look like, and their outputs inform the requirements document. London Borough of Barnet are looking for a Customer Experience Platform which will - enable a more proactive and personalised experience, making it simpler to access council services and provide greater transparency and proactive updates - enable a joined-up Council for our staff, residents, and businesses to provide a more holistic experience - provide real time accessible insight to shape and re-design services around the needs of our customers - bring innovation and agility to enable solution design that is iterative and able to be truly co-designed with our residents, staff and stakeholders maximising impact and value A detailed requirements document will be issued following registration and before the event Additional information: The event will be held via MS Teams on 25 July 2023 at 11am. A link to the event will be issued following registration. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/019929-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Jul 2023 | | Submission deadline | Not specified | | Future notice date | 24 Sep 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £250,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF BARNET | | Locality | COLINDALE LONDON | | Post town | North West London | | Postcode | NW9 4EW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI71 Barnet | | Local authority | Barnet | | Electoral ward | Colindale North | | Westminster constituency | Hendon | | Delivery location | TLI71 Barnet | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package - 48510000 - Communication software package ## Release History - 12 Jul 2023 at 10:49 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019929-2023 ## Notice URLs - http://www.barnetsourcing.co.uk - https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA1146 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e113. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03e113.json.