---
title: "Digital ARC Solution"
ocid: "ocds-h6vhtk-03e143"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e143"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e143.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e143.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DUMFRIES AND GALLOWAY COUNCIL"
published: "2023-10-27"
---

# Digital ARC Solution

Buyer: DUMFRIES AND GALLOWAY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03e143

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e143)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03e143.json)

## Summary

The Dumfries and Galloway Council is seeking bids for a digital alarm receiving centre (ARC) solution. This procurement falls under the services category, with the title "Digital ARC Solution." The council requires this solution due to the Openreach analogue switch-off by December 2025. The procurement is at the award stage, and the contract with Tunstall Healthcare (UK) Limited was signed on October 25, 2023, with a value of £173,600.

This procurement presents an opportunity for businesses specializing in software-related services, IT consulting, and software supply services. The contract involves the migration of telecare services to a digital platform, creating openings for companies offering cloud-hosted solutions such as Software as a Service (SaaS). Businesses with expertise in quality-driven services and a track record in similar scopes can compete, with the deadline for bid submissions being August 17, 2023, and the bid validity period extending until December 15, 2023.

## Notice

Dumfries and Galloway Council are seeking bids for a digital alarm receiving centre (ARC) solution.

### Lot Information

Lot 1

This tender process is for participation in the Contract for a digital alarm receiving centre (ARC) solution for Dumfries and Galloway Council. The contract is required due to the Openreach analogue switch off by December 2025 which has prompted Dumfries and Galloway Council to migrate its telecare service to a digital solution. Digital ARC solution to be cloud-hosted via a Supplier as a Service (SaaS) platform.

Renewal: 3 year contract with Extension for 12 months at discretion of Dumfries and Galloway Council - maximum 4 year contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031712-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Oct 2023 |
| Submission deadline | 17 Aug 2023 |
| Future notice date | Not specified |
| Award date | 24 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £173,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUMFRIES AND GALLOWAY COUNCIL |
| Locality | DUMFRIES |
| Post town | Dumfries and Galloway |
| Postcode | DG1 2HP |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM92 Dumfries and Galloway |
| Local authority | Dumfries and Galloway |
| Electoral ward | Nith |
| Westminster constituency | Dumfries and Galloway |
| Delivery location | TLM92 Dumfries and Galloway |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48900000 - Miscellaneous software package and computer systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
- 72268000 - Software supply services

## Release History

- 27 Oct 2023 at 08:19 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031712-2023
- 12 Jul 2023 at 14:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020000-2023

## Notice URLs

- http://www.dumgal.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000738584
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00219
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e143. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03e143.json.