--- title: "ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services" ocid: "ocds-h6vhtk-03e416" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e416" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e416.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e416.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ACCENT HOUSING LTD" published: "2023-07-21" --- # ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services Buyer: ACCENT HOUSING LTD Current stage: Tender OCID: ocds-h6vhtk-03e416 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e416) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03e416.json) ## Summary The procurement process involves Accent Housing Ltd seeking a contractor to provide out-of-hours, scheduled, and overflow contact center services. The contract has an initial term of 36 months with a possibility of extension. The tender was published on 21st July 2023, with a closing date set for 21st August 2023 at 13:00hrs, located in the United Kingdom. This opportunity falls under the services category in the postal and telecommunications services industry. This tender by Accent Housing Ltd presents opportunities for businesses experienced in providing out-of-hours contact center services to compete and support Accent in achieving its corporate strategy efficiently. Companies with a proven track record in similar services, strong quality offerings, and competitive pricing are well-suited for this tender. The procurement stage is currently active, following an open procedure, with an electronic submission method required. ## Notice Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion. Date of Publication: 21st July 2023 Closing Date & Time: 21st August 2023 at 13:00hrs All correspondence must be via the Proactis eTendering portal: https://procontract.due-north.com/ No email correspondence will be responded to. ### Lot Information Lot 1 Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion. Date of Publication: 21st July 2023 Closing Date & Time: 21st August 2023 at 13:00hrs All correspondence must be via the Proactis eTendering portal: https://procontract.due-north.com/ No email correspondence will be responded to. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/021048-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Jul 2023 | | Submission deadline | 21 Aug 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ACCENT HOUSING LTD | | Locality | SHIPLEY | | Post town | Bradford | | Postcode | BD17 7SW | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE41 Bradford | | Local authority | Bradford | | Electoral ward | Baildon | | Westminster constituency | Shipley | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64000000 - Postal and telecommunications services ## Release History - 21 Jul 2023 at 09:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021048-2023 ## Notice URLs - http://www.accentgroup.org/ - https://procontract.due-north.com/ - https://procontract.due-north.com/Advert/Index?advertId=9b28ae7e-4326-ee11-8123-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e416. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03e416.json.