---
title: "Market Research & Insights"
ocid: "ocds-h6vhtk-03e458"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e458"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e458.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e458.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THAMES WATER UTILITIES LIMITED"
published: "2024-03-05"
---

# Market Research & Insights

Buyer: THAMES WATER UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-03e458

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e458)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03e458.json)

## Summary

The procurement process titled "Market Research & Insights" by THAMES WATER UTILITIES LIMITED is in the "Award" stage. The aim is to appoint a panel of companies to provide market research and customer insights services within the Whole of Thames Water Region. The procurement method is "Selective" using a "Negotiated procedure with prior call for competition". The deadline for tenders was corrected to be 23 August 2023.

This tender presents an opportunity for companies in the market research services industry to compete for a contract with Thames Water. Businesses with expertise in market research and customer insights services, particularly those capable of participating in a selective procurement process, are well-suited to engage in this opportunity.

## Notice

Thames Water wants to appoint a panel of Companies that can provide Market Research & Customer insights services to Thames Water, these insights will be used by Thames Water to influence business decisions. Successful bidders will form an approved panel and will have the opportunity to complete a variety of works over the contract duration. Thames Water makes no commitment to the contract value as these will vary year on year, and most works will be awarded following mini-competitions amongst panel members.

### Lot Information

Lot 1

Thames Water wants to appoint a panel of Companies that can provide Market Research & Customer insights services to Thames Water, these insights will be used by Thames Water to influence business decisions. Successful bidders will form an approved panel and will have the opportunity to complete a variety of works over the contract duration. Work will be mini-competed between awarded bidders.

Options: Any agreement awarded would be for an initial duration of 3 years, with options to extend annually up to a maximum overall term of 8 years

Renewal: Contracts have an initial duration of 3 years, with options to extend annually up to a maximum overall term of 8 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007034-2024 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2024 |
| Submission deadline | 14 Aug 2024 |
| Future notice date | Not specified |
| Award date | 20 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,600,000 |
| Lots value | £6,600,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES WATER UTILITIES LIMITED |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 8DB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Thames |
| Westminster constituency | Reading Central |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 8 |
| Supplier names | ACCENT MARKETING AND RESEARCH; ICS CONSULTING; QA RESEARCH LTD., TRADING AS QA RESEARCH; SYSTRA; THINKS INSIGHT & STRATEGY; VERVE PARTNERS; WATERMELON RESEARCH; YONDER CONSULTING |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services

## Release History

- 5 Mar 2024 at 14:19 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007034-2024
- 4 Aug 2023 at 14:58 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022809-2023
- 21 Jul 2023 at 13:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021143-2023

## Notice URLs

- https://www.thameswater.co.uk/
- https://www.thameswater.co.uk/procurment

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e458. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03e458.json.