---
title: "The Open University learning content services/OPEN/PRO/2023"
ocid: "ocds-h6vhtk-03e4c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e4c2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e4c2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03e4c2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OPEN UNIVERSITY(THE)"
published: "2024-01-08"
---

# The Open University learning content services/OPEN/PRO/2023

Buyer: OPEN UNIVERSITY(THE)  
Current stage: Award  
OCID: ocds-h6vhtk-03e4c2

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## Summary

The Open University recently conducted a public procurement process for learning content services. The contract aimed to find three key partners to assist with updating module websites and learning materials efficiently, enabling the university to achieve its wider strategic goals. The procurement stage was an open procedure, and the contract was worth £1,320,000. The award was granted to three suppliers: Amnet ContentSource Pvt. Ltd, Integra Software Services Private Limited, and KnowledgeWorks Global Ltd. The location of the buying organisation, The Open University, is in Milton Keynes, United Kingdom.

This tender by The Open University presents an opportunity for businesses in the design support services industry to grow. Companies well-suited to compete are those that can efficiently update educational materials and work closely with academic teams. The procurement process involved evaluating core delivery of service provision, service lines, offshore/onshore capabilities, demand planning tools, and financial schedule evaluation. The contract offers a chance for businesses to provide services that support the educational objectives of The Open University while adhering to quality and financial criteria.

## Notice

The OU is looking for 3 key partners to take on the tasks outlined in Appendix 3 at scale during peak periods to alleviate internal pressures on capacity and ensure the timely provision of high-quality learning material to OU students. We expect to work with our vendor partners on identifying, developing and scaling ancillary and additional service lines that support and complement the core proposition service offering, thus improving the efficiency of the service and enabling the OU to achieve its wider strategic objectives.

### Lot Information

Lot 1

The primary business objective is to deliver the OU's bi-annual cycle of updates to module websites and supporting digital and print learning aids to required quality, time and cost standards. The OU requires vendor partners to provide it with flexibility in its capacity so that it can effectively handle peaks in demand that cannot be met by inhouse staff. Additionally, we expect to work with our vendor partners on identifying, developing and scaling ancillary and additional service lines that support and complement the core proposition service offering, thus improving operational efficiency, achieving economies of scale and supporting the delivery of the OU's wider strategic aims and social mission. Core service provision As OU modules prepare to 'present' to a new cohort of students, their study website, hosted in the OU's Virtual Learning Environment (VLE), and associated digital and print learning aids, require updating in accordance with student feedback on their learning experience, key assessment milestones for the new cohort's study dates, changes in the academic field and requirements for the correction or clarification of errors. The vendor partner will need to work inside OU systems and liaise closely with the responsible OU Project Manager within Learner and Discovery Services (LDS), graphics and interactive media developers within LDS' Design, Development and Production (DDP) subunit, as well as with the Qualification/Curriculum Manager and academic authoring teams within the faculty whose module is being updated, performing requisite editorial, quality assurance, project coordination, graphic/interactive media assets update and rights clearance tasks as required by the project specification. Breakdown of service lines Core service provision: OU module updates, editorial o Copyediting of any new text insertions of 50+ words o Proofreading of updated sections of material, including sense checks for 'fit' with surrounding content and any internal cross-references o Briefing IMD/GMD team on graphic/interactive media asset updates AND/OR origination/updates of graphics/interactive media assets o Taking in corrections to XML source files, re-rendering and sending to OU stakeholders for approval o Validation of XML with QC o Checking and editing of closed captions and module transcripts for any new assets via the OU's 3Play platform o Web checks" - final QC of module websites, once all other updates complete, ahead of final 'presentation ready' signoff. Ancillary services Graphic media assets updates/origination/redraws Interactive media assets updates/origination Rights and permissions clearances Copyedit and proofread Structural editing

Options: 2 x 12 month extensions

Renewal: 2 year initial agreement, with the option to extend for a further 2 x 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000501-2024 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2024 |
| Submission deadline | 30 Aug 2023 |
| Future notice date | Not specified |
| Award date | 7 Jan 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,320,000 |
| Lots value | £1,320,000 |
| Awards value | Not specified |
| Contracts value | £1,320,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPEN UNIVERSITY(THE) |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | N/A |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Monkston |
| Westminster constituency | Milton Keynes Central |
| Delivery location | TLJ12 Milton Keynes |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | AMNET CONTENTSOURCE; INTEGRA SOFTWARE SERVICES; KNOWLEDGEWORKS GLOBAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79933000 - Design support services

## Release History

- 8 Jan 2024 at 13:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000501-2024
- 24 Jul 2023 at 13:02 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021305-2023

## Notice URLs

- https://in-tendhost.co.uk/openuniversity/aspx/Home
- https://www.open.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03e4c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03e4c2.json.