--- title: "Provision of and Support for a Revenue Management System" ocid: "ocds-h6vhtk-03ebca" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ebca" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ebca.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ebca.json" source: "Find A Tender Service" current_stage: "Award" buyer: "SE TRAINS LIMITED" published: "2024-08-05" --- # Provision of and Support for a Revenue Management System Buyer: SE TRAINS LIMITED Current stage: Award OCID: ocds-h6vhtk-03ebca [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ebca) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03ebca.json) ## Summary SE TRAINS LIMITED has completed the procurement process for the "Provision of and Support for a Revenue Management System" (RMS) within the IT services category. This process, under the selective procurement method, involved the supply, installation, and maintenance of an RMS to enhance passenger rail operations primarily under Southeastern and Northern Trains Limited. The contract was awarded and signed on 1st August 2024. The primary location for delivery is within the UKJ region, with the main objective to optimise rail service quality, affordability, and revenue performance. The initial tender was announced with a closing period on 31st August 2023. This tender signifies a significant opportunity for IT service providers specialising in consulting, software development, and internet support, particularly those experienced with revenue management systems in the transportation sector. The awarded contract aims to facilitate better rail experiences, optimise journey load factors, increase passenger volumes, and improve revenue performance through advanced data analytics. Businesses providing tailored software and support solutions within the stipulated specifications can leverage this tender to secure a long-term partnership and expand their footprint in the railway services industry. ## Notice * The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system * For our customers, we want to: * Provide a better rail experience, with high-quality journeys at lower prices * Allow anyone to afford to use trains as their first choice of transport * Create a price perception that trains are inexpensive * Improve journey quality by reducing crowding on busy services * For our operation, we want to: * Optimise load factors on quieter services * Deliver increased passenger volumes * Increase revenue through yield on busy services and increased demand on quieter services * Improve revenue performance through early identification of risk and opportunity (such as special events) * Help to tailor new marketing campaigns based on accurate data analytics * A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative. ### Lot Information Lot 1 * The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system * For our customers, we want to: * Provide a better rail experience, with high-quality journeys at lower prices * Allow anyone to afford to use trains as their first choice of transport * Create a price perception that trains are inexpensive * Improve journey quality by reducing crowding on busy services * For our operation, we want to: * Optimise load factors on quieter services * Deliver increased passenger volumes * Increase revenue through yield on busy services and increased demand on quieter services * Improve revenue performance through early identification of risk and opportunity (such as special events) * Help to tailor new marketing campaigns based on accurate data analytics * A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative. Options: The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years Renewal: The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years Lot 2 UK rail operator Southeastern is seeking to contract a partner (or partners) for the supply, installation and maintenance of a Revenue Management System (RMS) for their passenger rail operations. Use of services and systems may also be accessed by Northern Trains Limited * The RMS will use the train inventory held in the Rail Delivery Group's 'RARS' system * For our customers, we want to: * Provide a better rail experience, with high-quality journeys at lower prices * Allow anyone to afford to use trains as their first choice of transport * Create a price perception that trains are inexpensive * Improve journey quality by reducing crowding on busy services * For our operation, we want to: * Optimise load factors on quieter services * Deliver increased passenger volumes * Increase revenue through yield on busy services and increased demand on quieter services * Improve revenue performance through early identification of risk and opportunity (such as special events) * Help to tailor new marketing campaigns based on accurate data analytics * A full RMS specification will be provided to interested parties. Tenderers will be required to assert how their product meets the specification and to state clearly where they are not able to comply with the specification or are offering an alternative. Options: The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years Renewal: The contracting entity may at its discretion extend the term of the agreement up to a total of 5 years ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/024487-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Aug 2024 | | Submission deadline | 31 Aug 2023 | | Future notice date | Not specified | | Award date | 31 Jul 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £8,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Active, Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SE TRAINS LIMITED | | Additional buyers | NORTHERN TRAINS LIMITED | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 2AU | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Micklegate | | Westminster constituency | York Central | | Delivery location | TLE Yorkshire and The Humber, TLJ South East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 5 Aug 2024 at 11:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024487-2024 - 31 Jul 2023 at 14:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022211-2023 ## Notice URLs - http://www.southeasternrailway.co.uk - https://www.northernrailway.co.uk/ - https://www.smartsurvey.co.uk/s/KL5DPP/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ebca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ebca.json.