---
title: "Out of Hours Call Handling Service (2023)"
ocid: "ocds-h6vhtk-03ecbf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ecbf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ecbf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ecbf.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2023-08-03"
---

# Out of Hours Call Handling Service (2023)

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Tender  
OCID: ocds-h6vhtk-03ecbf

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## Summary

The London Borough of Hackney has released a tender for an "Out of Hours Call Handling Service (2023)" in the services category. The contract is valued at £740,000 and involves managing telephone calls outside the council's operating hours, with a contract period from 31st December 2023 to 1st January 2026. The procurement method is an open procedure, and the tender deadline is 6th September 2023.

This tender by Hackney Council presents an opportunity for businesses experienced in providing customer-care services to bid for the contract. Companies with a proven track record in call handling and emergency response services would be well-suited to compete. The tender allows for electronic submissions and aims to enhance customer service provision during non-operational hours, benefitting both the council and the successful service provider.

## Notice

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response.

### Lot Information

Lot 1

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response.

Renewal: 2 yrs +1 +1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022594-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Aug 2023 |
| Submission deadline | 6 Sep 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Dec 2023 - 1 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £740,000 |
| Lots value | £740,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLI4 Inner London - East |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79342320 - Customer-care services

## Release History

- 3 Aug 2023 at 11:43 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022594-2023

## Notice URLs

- http://www.hackney.gov.uk
- https://procontract.due-north.com/Advert/Index?advertId=e37dfc1e-1e2a-ee11-8123-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ecbf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ecbf.json.