---
title: "Video Carephones and Virtual Care Agency"
ocid: "ocds-h6vhtk-03ed92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ed92"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ed92.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ed92.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2023-10-05"
---

# Video Carephones and Virtual Care Agency

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03ed92

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ed92)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03ed92.json)

## Summary

The Norfolk County Council has recently awarded a contract for "Video Carephones and Virtual Care Agency" in the Health and social work services category. The contract involves software and infrastructure support for 200 Video Carephone devices to be used in the community, along with virtual care agency support. The procurement stage is completed, with a total contract value of £349,640 GBP. The award was given to Alcove Ltd. The key dates for this contract were the procurement deadline on 2023-09-08 and the contract signing on 2023-09-27.

This tender for Video Carephones and Virtual Care Agency by Norfolk County Council presents business growth opportunities for suppliers in the health and social work services sector, particularly those offering software, infrastructure support, and virtual care agency services. Businesses with expertise in health technology solutions and non-regulated care services are well-suited to compete for this contract. The Council reserves the right to increase the scope of the contract, providing additional opportunities for business expansion. Interested parties can explore the tender details on the Council's e-procurement system.

## Notice

Norfolk County has awarded a contract for the following;* Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following;o Set up of devices for individual people (and dealing with any returns and recycling of devices)o Training of key stakeholders in the use of the deviceso Data and reporting on device usage* Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow.

### Lot Information

Lot 1

Norfolk County Council has awarded a contract for the following;* Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following;o Set up of devices for individual people (and dealing with any returns and recycling of devices)o Training of key stakeholders in the use of the deviceso Data and reporting on device usage* Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow. Additional information: The value stated in this notice is exclusive of VAT and does not take into account extra devices or virtual care calls the Council is allowed to purchase under this contract.

Options: The Council reserves the right to increase the numbers of users of the service and the number of devices required as set out in the procurement documents.

Renewal: There is the right to extend this Contract by a further 1 year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029385-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2023 |
| Submission deadline | 8 Sep 2023 |
| Future notice date | Not specified |
| Award date | 26 Sep 2023 |
| Contract period | 1 Dec 2023 - 30 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £349,640 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALCOVE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support
- 85 - Health and social work services

### Codes

- 32500000 - Telecommunications equipment and supplies
- 72000000 - IT services: consulting, software development, Internet and support
- 85000000 - Health and social work services

## Release History

- 5 Oct 2023 at 11:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029385-2023
- 7 Aug 2023 at 13:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022929-2023

## Notice URLs

- http://www.norfolk.gov.uk
- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles
- https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ed92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ed92.json.