--- title: "PRJ 1252 Lewisham High Intensity User Service" ocid: "ocds-h6vhtk-03edb6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03edb6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03edb6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03edb6.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS SOUTH EAST LONDON INTEGRATED CARE BOARD" published: "2023-08-07" --- # PRJ 1252 Lewisham High Intensity User Service Buyer: NHS SOUTH EAST LONDON INTEGRATED CARE BOARD Current stage: Tender OCID: ocds-h6vhtk-03edb6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03edb6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03edb6.json) ## Summary The NHS South East London Integrated Care Board is seeking to commission a High Intensity User Service aimed at improving patients' health and social well-being while reducing demand on urgent care services. The contract, with an estimated value of £850,000.00, will last for 3 years with a possibility of a 2-year extension. The service is set to commence in April 2024, and interested organisations must express interest via the Pro-contract e-tendering portal. The tender deadline is September 18, 2023, and the location is in Lewisham, London. This tender presents opportunities for businesses in the health and social work services sector to provide emotional and psychosocial support to help manage frequent attenders at A&E departments. Businesses well-suited to compete are those with experience in delivering community health services and working with multi-agency support structures. The procurement stage is currently at the tender planning phase, with electronic submissions required via a specified link on the Pro-contract platform. ## Notice NHS SEL ICB wish to commission a HIU service to work with people to understand any underlying social or emotional reasons for increased health care contacts and to provide emotional/psychosocial support as opposed to a clinical or medical model with an aim to improve patients health and social well being whilst reducing demand on urgent and emergency care services. Service Aims include: Effectively manage, co-ordinate and signpost frequent attenders at A&E to local health, social and voluntary services to help support their identified needs. * Reduce frequent attenders' activity on A&E department and calls made to London Ambulance Service (LAS). * To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs. * To engage/reengage people with local community services. * Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector * To provide support to identified patients linking to end of life pathways ### Lot Information Lot 1 SEL ICB wish to commission a HIU service to work with people to understand any underlying social or emotional reasons for increased health care contacts and to provide emotional/psychosocial support as opposed to a clinical or medical model with an aim to improve patients health and social well being whilst reducing demand on urgent and emergency care services. Service Aims include: Effectively manage, co-ordinate and signpost frequent attenders at A&E to local health, social and voluntary services to help support their identified needs. * Reduce frequent attenders' activity on A&E department and calls made to London Ambulance Service (LAS). * To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs. * To engage/reengage people with local community services. * Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector * To provide support to identified patients linking to end of life pathways The estimated total contract value is PS850,000.00. The Contract will be for 3 years with the possibility of an extension for a further 2 years at the discretion of the ICB. The service is expected to commence in April 2024. Please refer to the service specification document for further information on the service. Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. This can be done by clicking the link below. https://procontract.due-north.com/Register Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project: https://procontract.due-north.com/Advert?advertId=e1004adf-7430-ee11-8124-005056b64545 Please note that bids submitted by any other means will not be considered. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/022982-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Aug 2023 | | Submission deadline | 18 Sep 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | £850,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SOUTH EAST LONDON INTEGRATED CARE BOARD | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 2TZ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | London Bridge & West Bermondsey | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 7 Aug 2023 at 15:58 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/022982-2023 ## Notice URLs - https://procontract.due-north.com/Advert?advertId=e1004adf-7430-ee11-8124-005056b64545 - https://procontract.due-north.com/Register - https://www.selondonics.org/icb ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03edb6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03edb6.json.