--- title: "HAC5899 Unpaid Carers Service" ocid: "ocds-h6vhtk-03ede9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ede9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ede9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ede9.json" source: "Find A Tender Service" current_stage: "Award" buyer: "TOWER HAMLETS" published: "2025-04-22" --- # HAC5899 Unpaid Carers Service Buyer: TOWER HAMLETS Current stage: Award OCID: ocds-h6vhtk-03ede9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ede9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03ede9.json) ## Summary The public procurement process for the "HAC5899 Unpaid Carers Service" was led by Tower Hamlets, a regional or local authority in London, United Kingdom. With an industry focus on "Social work and related services", this initiative addresses the needs of unpaid carers within the Tower Hamlets area, in line with national and local carers' strategies. The procurement was conducted using an open procedure, commencing on 8th August 2023, with bidding closing on 15th September 2023. It consisted of two lots: Lot A and Lot B, both of which were awarded on 13th December 2023, following a tender stage. The contracts are aimed at providing crucial support services to carers, with an initial duration of 36 months and potential extensions. Total contract value is approximately £3,310,000, with specific contracts awarded to the Carers Centre and Care Solution Bureau CIC. This tender provides substantial opportunities for service providers in the social care sector, particularly those focused on community and social services. Businesses like SMEs and larger organisations can benefit by facilitating essential services that enhance carers' wellbeing, aligning with statutory requirements under the Care Act. Companies specialising in flexible support services could also compete for similar future contracts, given the region's emphasis on social care provisions. The open procurement method suggests a competitive environment, opening doors for a wide range of suppliers to present innovative solutions, thus fostering business growth and expansion within the sector. ## Notice The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. These will be purchased through two lots: Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers' needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis. ### Lot Information HAC5899: Unpaid Carers Service Lot A The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers' needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role Renewal: Initial contract duration of 36 months with the option to extend for a further 2 yrs on a a one plus one basis, giving the maximum contract duration of 5 years(3+1+1), subject to satisfactory performance. HAC5899: Unpaid Carers Service Lot B The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis. Renewal: Initial contract duration of 36 months with the option to extend for a further 2 years one plus one basis, giving the maximum contract duration of 5 years (3+1+1), subject to satisfactory performance ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016295-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large, SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Apr 2025 | | Submission deadline | 15 Sep 2023 | | Future notice date | Not specified | | Award date | 13 Dec 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,310,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £3,110,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | TOWER HAMLETS | | Locality | LONDON | | Post town | East London | | Postcode | E14 2BG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Whitechapel | | Westminster constituency | Bethnal Green and Stepney | | Delivery location | TLI London, TLI42 Tower Hamlets | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | CARE SOLUTION BUREAU; CARERS CENTRE | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85300000 - Social work and related services ## Release History - 22 Apr 2025 at 14:29 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016295-2025 - 8 Aug 2023 at 13:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023081-2023 ## Notice URLs - http://www.towerhamlets.gov.uk - https://procontract.due-north.com/Advert/Index?advertId=37b8157f-2135-ee11-8124-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ede9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ede9.json.