---
title: "Government Support Services - Face to Face Identity Verification"
ocid: "ocds-h6vhtk-03ee0b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ee0b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ee0b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ee0b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POST OFFICE LIMITED"
published: "2023-08-08"
---

# Government Support Services - Face to Face Identity Verification

Buyer: POST OFFICE LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-03ee0b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03ee0b.json)

## Summary

The Post Office Limited has awarded a contract for Government Support Services - Face to Face Identity Verification. The procurement involved in-branch face to face and verification services to allow customers who cannot verify online to verify themselves in Post Office branches. The award was made to Yoti Limited, with a contract value of £32,000,000 signed on 25th July 2023. The procurement method used was a limited award procedure without prior publication of a call for competition.

This tender presents opportunities for businesses specializing in government services to provide in-branch face to face and verification services. Companies with expertise in delivering services for identity verification in offline channels may find this tender suitable for participation. Interested parties should note that the contract is currently active, and further extensions beyond the initial 36-month period may be possible, providing potential for sustained business growth.

## Notice

Government Support Services - Face to Face Identity Verification

### Lot Information

Lot 1

In-branch face to face and verification services to allow customers who cannot get verified via other online channels to successfully verify themselves using an offline face-to-face channel in Post Office branches.

### Procurement Information

Post Office had four weeks to respond to an invitation to tender (for a contract in respect of which Post Office will act as the supplier), in which it had to name our sub-contractor(s) and provide full details of our solution. Post Office was therefore not in a position to undertake a full procurement exercise nor would any supplier, other than Yoti, be in a position to build and supply an appropriate solution (in particular one which could be operable within Post Office branches and which involved data processing only in the UK) to Post Office within the relevant timeframes. The business concluded that Post Office could only meet the commitments in the service contract it has tendered for by directly awarding a subcontract to an existing partner to utilise its existing solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023131-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £32,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | YOTI |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75131000 - Government services

## Release History

- 8 Aug 2023 at 15:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023131-2023

## Notice URLs

- http://www.postoffice.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ee0b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ee0b.json.