---
title: "vFire Maintenance and Support"
ocid: "ocds-h6vhtk-03eeb6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03eeb6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03eeb6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03eeb6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUSINESS SERVICES ORGANISATION I T S"
published: "2023-09-04"
---

# vFire Maintenance and Support

Buyer: BUSINESS SERVICES ORGANISATION I T S  
Current stage: Award  
OCID: ocds-h6vhtk-03eeb6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03eeb6.json)

## Summary

The Business Services Organisation I T S located in Belfast, United Kingdom, has completed a tender process for vFire Maintenance and Support in the IT services category. The procurement method used was a limited procedure without prior publication of a call for competition. The contract was awarded to Alemba for the provision of IT Service Management using the vFire ITSM toolset. The contract value is £1,265,000, signed on 4th September 2023.

This tender presents an opportunity for IT services businesses specialized in consulting, software development, and IT support. Alemba, the awarded supplier, has exclusive rights to the vFire ITSM product and is the official provider for all versions. Businesses with expertise in ITIL practices and ISO20000 compliance would find this tender suitable for growth opportunities within the IT services sector.

## Notice

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.

### Lot Information

Lot 1

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice.

### Procurement Information

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice. Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements. Alemba are the sole UK provider for support services for this product. They also are the Global owner of vFire in all its versions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026072-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,265,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS SERVICES ORGANISATION I T S |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT7 2JA |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Sep 2023 at 13:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026072-2023
- 10 Aug 2023 at 13:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023421-2023

## Notice URLs

- http://www.hscbusiness.hscni.net
- http://www.hscbusiness.hscni.net/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03eeb6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03eeb6.json.