---
title: "Application Maintenance and Support services"
ocid: "ocds-h6vhtk-03eed0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03eed0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03eed0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03eed0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2023-09-26"
---

# Application Maintenance and Support services

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-h6vhtk-03eed0

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## Summary

The Ministry of Justice is seeking services for "Application Maintenance and Support services" in the IT services category. The procurement process is in the award stage, with a contract of £60,340,000 GBP recently signed on 25th August 2023. The buying organisation based in London, United Kingdom, can be contacted via telephone at +44 02033343555 or email at ccmd_dandt_and_ps_commercial_support_requests@justice.gov.uk.

This tender presents an opportunity for businesses providing IT services such as consulting, software development, and support. The Ministry of Justice is looking for a supplier to provide application maintenance and support services for its business-critical applications. The procurement method is through a limited award procedure without prior publication, aimed at continuing services without disrupting operations during the transition to a new supplier. Businesses with experience in heritage applications and specialised technical knowledge will be well-suited to compete for this opportunity.

## Notice

The supply of Application maintenance and support services.

### Lot Information

Lot 1

o provide: i) application maintenance and support for ~35 business-critical applications the majority of which are used by HM Courts and Tribunal Service; and ii) potential application development and enhancement services, as and when required. The applications vary in size, complexity, component technologies, user numbers, interfaces with other applications, security requirements, service and support hours, business criticality and hosting arrangements. Most of the applications are classed as "heritage applications" due to their age. Many are business critical case management or case progression systems used by the courts and are typically complex and bespoke. Applications may be removed from scope as they are retired or replaced under new supplier arrangements.

### Procurement Information

The authority relies on Regulation 32(2)(b)(ii) (Use of negotiated procedure without prior publication) of the Public Contracts Regulations 2015 namely: the services can only be provided by a particular economic operator, the incumbent supplier (CGI IT UK Limited), who has been providing the services forming the subject matter of this contract under a contract with the authority for the last 8 years three months which is due to expire on 31.08.23, because competition is absent for technical reasons, and no reasonable alternative substitute exists and the absence of competition is not the result of an artificial narrowing down of the parameters of the procurement for the following reasons. (a) no other supplier has the necessary technical knowledge and experience to provide the services, because: i) most of the applications are bespoke and 'heritage applications' with many over 18 years old. The heritage applications are difficult to maintain because of their age and complexity and the extent to which they have been changed over the years and require very specialist technical knowledge and experience, e.g. skills/experience in using aged programming languages such as Fortran, COBOL, Pascal and C. The number of people with the skills, knowledge and experience to maintain and/or enhance them is limited outside CGI, which has developed significant knowledge and experience of how the applications were built and developed and how they operate and interface with each other; and ii) delivering the services relies on non-live development and test environments, and management access to the live environments, both to provide ongoing support and to undertake application development/enhancement. For a replacement supplier to provide the services, they would need access to the same/equivalent existing non-live development and test environments. To build and implement equivalent development and test environments would take around 12 months and be challenging, expensive and risky without the necessary application knowledge/experience. A replacement supplier would additionally need to establish infrastructure, connectivity and processes to allow secure management access to the live environments, e.g. to investigate maintenance issues or for boarding purposes i.e. to deploy new applications/code. (b) even if it was theoretically possible that another supplier(s) did have the necessary technical knowledge/experience, which the authority does not consider to be the case, it is estimated to take a minimum of 18-24 months for a procurement to be run and any replacement supplier(s) to be able to deliver the services (6 to 12 months to run a competition to award to another supplier depending on the route/process and around 12 months to transition) whereas the services are required from 01.09.2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028381-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £60,340,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Additional buyers | THE SECRETARY OF STATE FOR JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Sep 2023 at 13:58 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028381-2023
- 15 Sep 2023 at 15:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027402-2023
- 10 Aug 2023 at 15:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023462-2023

## Notice URLs

- http://www.justice.gov.uk
- https://www.cgi.com/uk/en-gb
- https://www.gov.uk/government/organisations/ministry-of-justice

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03eed0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03eed0.json.