---
title: "HAC5815: Extra Care Supported Housing"
ocid: "ocds-h6vhtk-03ef9e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ef9e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ef9e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ef9e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TOWER HAMLETS"
published: "2026-06-09"
---

# HAC5815: Extra Care Supported Housing

Buyer: TOWER HAMLETS  
Current stage: Award  
OCID: ocds-h6vhtk-03ef9e

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## Summary

The procurement process for "HAC5815: Extra Care Supported Housing" is conducted by Tower Hamlets, a regional authority based in London. This tender falls within the services category, specifically focusing on social work and related services, as per the CPV classification 85300000. The process has reached the award stage, with the contract being signed on 30th September 2024, amounting to £19,584,265. The procurement process follows an open procedure, and it covers six extra care schemes dispersed across the borough, providing 214 units of accommodation for people requiring care and support. The primary aim is to help individuals remain in their homes, thereby reducing the need for institutional care. The location for service delivery is within the London region, identified as UKI4.

This tender offers significant opportunities for businesses involved in community care provision, particularly those registered with the Care Quality Commission (CQC). Small and medium-sized enterprises (SMEs) like the awarded supplier, Creative Support Ltd, are well-suited to compete for services focusing on domiciliary, personal care, and activities that aim to improve social inclusion and health and well-being. This contract not only provides a chance for growth through high-value service delivery but also enables providers to innovate by integrating preventive care to help reduce pressure on broader social services. The nature of this contract, with its focus on high-quality care and social value, positions it as an attractive opportunity for businesses aiming to expand in the social care sector.

## Notice

This contract is for the provision of six extra care schemes which provide 214 units of accommodation for people in need of care and support. All referrals to the service are via Adult Social Care (ASC) who undertake an assessment to establish the person needs both accommodation and care and that they can sign and maintain a tenancy. This service is therefore, aligned to the Care Act 2014 provisions and statutory requirements. The six schemes are staffed 24 hours a day, seven days per week, the larger schemes having two waking night staff to ensure the seamless provision of care, the staff on site. As such, all bidders are required to be registered with the CQC as a community care provider. The staff provide a range of support inclusive of personal and domiciliary care and there is a premium included within the contract value for the provision of activities to reduce social isolation and promote health and wellbeing. The aim of the service is to assist and enable service users, who need significant levels of support to remain living in the community for as long as practically possible. The service aims to increase independence, choice and control and reduce the use of more institutional forms of care. As well as improving outcomes and the quality of life for service users, the preventive nature of this service helps to reduce pressure on other services and reduces the need for more costly interventions. The schemes were initially developed to meet the needs of the older population, the criteria for access have since been broadened to include all people assessed as needing the minimum or core level of support. This has meant that the profile of residents has and will continue to change over time. Initial analysis suggests that the schemes are not just supporting people under as well as over 55 years of age, but that their needs are more complex, the average number of support hours per week increasing from eight to thirteen hours per week during the term of the contract.. The core service approach allows the directorate to commission a given number of hours every week from the on-site care support provider, in order to guarantee the viability of the on-site service, enabling residents to either top up the on-site service from their own personal budgets, or to purchase the rest of their care and support service from off-site providers, as they choose. The schemes also contribute to the boroughs work to reduce delayed transfers of care by providing 4 units of stepdown accommodation which can be accessed 'on the day', as well as being fundamental to the ASC safe place procedure, demonstrating the strategic need and value of the provision.

### Lot Information

Lot 1

There are 6 extra care schemes dispersed across the borough comprising 214 units of accommodation in total, all service users being issued and signing up to an assured shorthold tenancy. The provider is expected to deliver one care, support and housing related support service across the six schemes. The key focus of the service is to enable people who need significant levels of support to remain living in their home for as long as possible thus preventing the need for more institutional forms of care and enabling increased choice and control.

Renewal: This contract is for a 3 year contract term , with two equal extension periods of 24 month periods bring the contract to a total period of 84 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054313-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2026 |
| Submission deadline | 21 Aug 2023 |
| Future notice date | Not specified |
| Award date | 29 Sep 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £19,584,265 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOWER HAMLETS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E! 1BJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLI4 Inner London - East |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CREATIVE SUPPORT |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 9 Jun 2026 at 13:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/054313-2026
- 14 Aug 2023 at 15:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023762-2023

## Notice URLs

- http://www.towerhamlets.gov.uk
- https://procontract.due-north.com/Advert/Index?advertId=4fe53759-9c3a-ee11-8124-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ef9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ef9e.json.