---
title: "Maintenance and support contract for iConnect solution"
ocid: "ocds-h6vhtk-03efad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03efad"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03efad.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03efad.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE REGULATION QUALITY & IMPROVEMENT AUTHORITY"
published: "2023-12-01"
---

# Maintenance and support contract for iConnect solution

Buyer: THE REGULATION QUALITY & IMPROVEMENT AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-03efad

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03efad)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03efad.json)

## Summary

The Regulation Quality & Improvement Authority has awarded a contract for maintenance and support of the iConnect solution to Sysco Software Solutions. The procurement process was initiated as a tender, with a focus on IT services. The contract, valued at £350,000, was signed on 14th August 2023. The award was made through a limited procurement method, with the rationale being that the works can only be carried out by a specific economic operator due to technical reasons.

This contract presents an opportunity for SMEs specialised in IT services, consulting, software development, and internet support to compete for ongoing support and maintenance services. The contract, initiated by The Regulation Quality & Improvement Authority based in Belfast, is crucial for business continuity in the health and social care regulatory sector in Northern Ireland. Businesses interested in providing long-term bespoke solutions in this regional industry category should consider exploring potential extensions beyond the initial three-year period.

## Notice

The current system utilised by RQIA is bespoke and been in use for a number of years. It has been developed and supported by Sysco Software Solutions to meet the specific operational requirements of RQIA. The system is unique to RQIA, as the only regional health and social care services regulator in Northern Ireland. There is a necessity to maintain the current system, to ensure business continuity for a three year period, with the option to extend for a further two years.

### Lot Information

Lot 1

Ongoing support and maintenance of established iConnect system

Options: Initial 3-year period, with possible extension of up to 24-months.

### Procurement Information

Reg 32 - Technical 32 (2)(b)(ii) applies. The current system utilised by RQIA is bespoke and been in use for a number of years. It has been developed and supported by Sysco Software Solutions to meet the specific operational requirements of RQIA. The system is unique to RQIA, as the only regional health and social care services regulator in Northern Ireland. There is a necessity to maintain the current system, to ensure business continuity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035516-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £350,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE REGULATION QUALITY & IMPROVEMENT AUTHORITY |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT7 2JA |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYSCO SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Dec 2023 at 14:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035516-2023
- 14 Aug 2023 at 15:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023786-2023

## Notice URLs

- https://www.rqia.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03efad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03efad.json.