---
title: "Future Lets Webex Contact Centre Licenses"
ocid: "ocds-h6vhtk-03efd1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03efd1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03efd1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03efd1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COVENTRY UNIVERSITY"
published: "2023-08-15"
---

# Future Lets Webex Contact Centre Licenses

Buyer: COVENTRY UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-03efd1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03efd1.json)

## Summary

The procurement process for the contract titled "Future Lets Webex Contact Centre Licenses" was initiated by Coventry University. The contract falls under the goods category and involves upgrading 65 agents to the Webex Contact Center. The procurement method used was "Negotiated without publication of a contract notice." The contract was awarded to ITGL on August 14, 2023, with a total value of £261,012.80. The contract is currently active, creating opportunities for businesses interested in software packages and information systems within the education sector based in the UK.

This tender by Coventry University presents an opportunity for businesses involved in software packages and information systems targeting the education sector. The contract aims to upgrade agents to the Webex Contact Center, providing a chance for suppliers like ITGL with large-scale capabilities. Businesses specializing in technology solutions, particularly in contact center software and services, would be well-suited to compete in this procurement process, catering to the specific requirements outlined by Coventry University in facilitating this upgrade project.

## Notice

To upgrade 65 agents to the Webex Contact Center

### Lot Information

Lot 1

Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise.

### Procurement Information

Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023839-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £261,012 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY UNIVERSITY |
| Locality | COVENTRY |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLG33 Coventry |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ITGL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Aug 2023 at 10:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023839-2023

## Notice URLs

- https://www.coventry.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03efd1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03efd1.json.