---
title: "Social Media Management and Engagement Platform"
ocid: "ocds-h6vhtk-03f01b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f01b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f01b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f01b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE DIGITAL SERVICE"
published: "2024-03-26"
---

# Social Media Management and Engagement Platform

Buyer: POLICE DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-03f01b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03f01b.json)

## Summary

The Police Digital Service is seeking to procure a multi-supplier framework agreement for a Social Media Management Framework on behalf of UK Policing and Emergency Services. The framework aims to deliver a mobile and desktop-based social media management solution for police force operators to control all social media channels in one safe, secure, and auditable platform. The current status of this planned tender is active, with a briefing event scheduled in a central London location on the 11th of October 2023. The NDA completion date has been extended to the 1st of October 2023, and all communication for this opportunity must be directed to Nia Harvey.

This tender offers an opportunity for businesses providing IT services and software development to compete for the provision of a social media management solution for UK Policing and Emergency Services. The procurement method is an open procedure with an emphasis on services, specifically IT services, software development, and consultancy. Businesses with experience in providing communication software packages and consultancy services may find this tender suitable for their capabilities. The submission deadline is set for the 6th of March 2024, with a bid opening on the same date, presenting a time-sensitive opportunity for qualified businesses.

## Notice

Multi-Supplier Framework for Police Forces and Contracting Bodies to procure via a further competition or direct award a Social Media Management and Engagement Platform. The Framework will be for a period of four (4) years (with an initial term of two (2) years and the option to extend for two (2) further periods of one (1) year each), The Contracting Authority acting in its sole discretion via further competition or direct award can award for a period of eight (8) years (with an initial term of two (2) years and the option to extend for further periods, up to six (6) years).

### Lot Information

Social Media Management Platform

Lot 1 will consist of the Social Media Management Solution which will enable users to operate and control all their corporate social media channels in once place in a safe, secure and auditable way. Additional information: Attached as document

Social Media Management and Live Chat Platform

Lot 2 will consist of the Social Media Management and Integrated Live Chat Solution which will enable users to operate and control all their corporate social media channels and Live Chat platform in once place in a safe, secure and auditable way.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009785-2024 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2024 |
| Submission deadline | 6 Mar 2024 |
| Future notice date | 30 Oct 2023 |
| Award date | 26 Mar 2024 |
| Contract period | 30 Apr 2024 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,000,000 |
| Lots value | £12,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE DIGITAL SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7JE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Cheap |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package
- 48510000 - Communication software package

## Release History

- 26 Mar 2024 at 12:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009785-2024
- 5 Feb 2024 at 15:19 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003725-2024
- 31 Aug 2023 at 08:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025550-2023
- 15 Aug 2023 at 15:51 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/023947-2023

## Notice URLs

- http://www.pds.police.uk
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=76134&B=BLUELIGHT
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/94392

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f01b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f01b.json.