---
title: "Omni-Channel Contact Centre Solution - MARKET ENGAGEMENT"
ocid: "ocds-h6vhtk-03f0b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f0b5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f0b5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f0b5.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2023-08-17"
---

# Omni-Channel Contact Centre Solution - MARKET ENGAGEMENT

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Planning  
OCID: ocds-h6vhtk-03f0b5

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## Summary

The West Midlands Combined Authority (WMCA) is planning a tender for an Omni-Channel Contact Centre Solution. The procurement is in the planning stage, with a deadline for responses set on Thursday 31st August at Midday. The purpose of this Market Engagement exercise is to gather information to shape the specification of requirements and procurement strategy. WMCA will use this information for a future full procurement exercise. The procurement falls under the goods category, with a focus on contact management software package and development services.

This tender by WMCA presents an opportunity for businesses that provide Contact Centre solutions to showcase their offerings. Companies specialising in contact management software package and development services in the UK region would be well-suited to compete. The procurement method for this opportunity is a tender, and interested businesses are advised to engage through the Bravo Portal provided by WMCA. This exercise is part of WMCA's strategy to enhance its Contact Centre solutions, indicating a potential ongoing demand for such services within WMCA's operations.

## Notice

WMCA is currently undertaking a review of its Omni-Channel Contact Centre Solution. Through conducting this Market Engagement, WMCA is seeking to gain a greater understanding of the Contact Centre solutions available in the market and the possible technological developments that may have taken place over recent years. WMCA plan to use the information gathered from this exercise to inform and help develop its specification of requirements and procurement strategy before approaching the market for a full procurement exercise later in the year. The information provided as part of this Pre-Market Engagement will be purely used to aid us in shaping our tender documentation and requirements, it will not be evaluated in any way. The deadline to respond is Thursday 31st August at Midday. Late submissions will not be accepted. Further key detail around expressing an interest in this exercise are listed below: Portal Website: https://wmca.bravosolution.co.uk Project Title: Omni-Channel Contact Centre Solution - Market Engagement Bravo Solution Project Reference: Project_741 Please Note that suppliers should not contact officers of the WMCA directly regarding this opportunity, all questions should be submitted through the Bravo Portal.

### Lot Information

Lot 1

WMCA is currently undertaking a review of its Omni-Channel Contact Centre Solution. Through conducting this Market Engagement, WMCA is seeking to gain a greater understanding of the Contact Centre solutions available in the market and the possible technological developments that may have taken place over recent years. WMCA plan to use the information gathered from this exercise to inform and help develop its specification of requirements and procurement strategy before approaching the market for a full procurement exercise later in the year. The information provided as part of this Pre-Market Engagement will be purely used to aid us in shaping our tender documentation and requirements, it will not be evaluated in any way.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024202-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | 1 Oct 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48333000 - Contact management software package
- 72212333 - Contact management software development services

## Release History

- 17 Aug 2023 at 13:48 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/024202-2023

## Notice URLs

- https://wmca.bravosolution.co.uk
- https://www.wmca.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f0b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f0b5.json.