---
title: "Technology Enabled Lives Framework - 23-27"
ocid: "ocds-h6vhtk-03f4fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f4fc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f4fc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f4fc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN HOUSING CONSORTIUM LTD"
published: "2024-01-10"
---

# Technology Enabled Lives Framework - 23-27

Buyer: NORTHERN HOUSING CONSORTIUM LTD  
Current stage: Award  
OCID: ocds-h6vhtk-03f4fc

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## Summary

The Northern Housing Consortium Ltd has completed the Technology Enabled Lives Framework procurement process. The framework focuses on digital products and services for Technology Enabled Living. It consists of four lots covering product catalogues, installation, repairs, and call monitoring. The contracts were awarded to various suppliers for different services, with a total value of £190,000,000. The initiation type was a tender, and the procurement method used was a selective procedure.

This tender for the Technology Enabled Lives Framework provides opportunities for small and medium enterprises (SMEs) in the services sector to offer digital solutions for technology-enabled living. Businesses involved in repair and maintenance services of medical equipment, telecare, and call monitoring equipment would be well-suited to compete. The framework presents growth prospects for SMEs looking to contribute to the digital solutions market within the healthcare and technology sectors.

## Notice

The scope of this Framework Agreement is for the provision of digital products and services in relation to Technology Enabled Living for digital solutions. Due to the expiry date of this framework being before the planned analogue system retirement in 2025, analogue equipment is only covered in the ongoing repair and maintenance of already installed equipment. The products and services shall fall into 4 separate Framework 'Lots'to reflect the structure of the industry, although supply partners are invited to apply for one or more Lot(s)/sublots if applicable: Lot 1: Product Catalogue; Lot 2: Installation; Lot 3: Repairs and Maintenance -- Sub lot 3.1 Repairs and Maintenance - Digital -- Sub lot 3.1 Repairs and Maintenance - Analogue -- Sub lot 3.3 Repairs and Maintenance - Call Centre Monitoring Equipment Lot 4:Call Monitoring and Mobile Response. -- Sub lot 4.1 Call Monitoring, -- Sub lot 4.2 Mobile Response, -- Sub lot 4.3 Call Monitoring and Mobile Response,

### Lot Information

Lot 1: Product Catalogue

Supply Partner(s) must provide the NHC with a catalogue of products available to Member Organisations. The catalogue will enable customers to access the catalogue and order single items and baskets of goods. Supply Partner(s) must ensure orders received are processed promptly and the catalogue must be updated and issued/released upon the frequency determined by the NHC. Products can include but are not limited to: telecare/telehealth/call centre equipment and misc. equipment. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/AMU92F7MT5

Lot 2 Installation

This lot covers the installation (and product supply when required) of telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms, emergency lighting) and control centre equipment. As a minimum Supply Partners must be able to deliver; *Installation of new, digital equipment; Supply Partners must be able to maintain a range of manufacturers' equipment.

Lot 3.1 - Repairs and Maintenance - Digital

This lot covers the planned service visits and repair of, telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms,emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or acombination of services under this LOT, e.g. install only, maintenance/repairs only etc. As a minimum Supply Partners must be able to deliver; *Provision of new equipment; *On-going planned servicing; and *Reactive repairs. Supply Partners must be able to maintain a range of manufacturers' equipment.

Lot 3.2 - Repair and Maintenance of Analogue Products

This lot covers the planned service visits and repair of, telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms,emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or acombination of services under this LOT, e.g. install only, maintenance/repairs only etc. As a minimum Supply Partners must be able to deliver; *Provision of new equipment; *On-going planned servicing; and *Reactive repairs. Supply Partners must be able to maintain a range of manufacturers' equipment.

Lot 3.3 - Repairs and Maintenance of Call Receiving Centres

This lot includes the ongoing servicing/maintenance and repair of call monitoring platforms/systems. Member organisations may enhance the standard level of cover set out in this lot under their call off.

Lot 4.1 - Call monitoring

This lot covers the monitoring of all calls from dispersed alarms, telecare/telehealth devices, door entry/accesscontrol systems and grouped/hard wired schemes. Member organisations calling off from this frameworkagreement may require other types of calls monitored which will include; *Out of hours call monitoring *GPS device monitoring *Location monitoring *Lone worker monitoring/support *Repairs reporting *Environmental reporting *Anti-social behaviour reporting *Out of hours housing support services *Disaster recovery *Signposting

Lot 4.2 - Mobile Response

This lot covers the provision of a mobile response service for customers who don't have family members/keyholders as their emergency contact or require the service to relieve the burden on family members. The aim ofthe service is to maximise the independence of individuals to enable customers to remain in their own homethrough the provision of a 24/7/365 response service. The service will respond to alerts from a monitoring centreand provide a suitable human response. There are two types of mobile response service; *Routine visit - a regular visit is made to the service user to check on their welfare. Visits to be undertakenwithin 4 hours of notification. *Emergency visit - an emergency visit made to the service user in response to an alert being received by thecontrol centre. Visits to be undertaken within 1 hour of notification. Member organisations may also require additional services which could include but not be limited to; *Cover for scheme managers (sickness/holidays) *Emergency cover

Lot 4.3 - Call Monitoring and Mobile Response

The requirements of this sub-lot are the combination of sub-lot 4.1 and 4.2 as detailed in this notice. Supply Partners must be able to undertake all activities required for call monitoring and mobile response for this sub lot(4.3).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000849-2024 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2024 |
| Submission deadline | 18 Sep 2023 |
| Future notice date | Not specified |
| Award date | 4 Jan 2024 |
| Contract period | Not specified |
| Recurrence | 2027 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000,000 |
| Lots value | £291,000,000 |
| Awards value | Not specified |
| Contracts value | £146,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN HOUSING CONSORTIUM LTD |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR1 3QD |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Millfield |
| Westminster constituency | Sunderland Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 40 |
| Supplier names | 2IC-CARE; ACTICHECK; AGS TECH; ALCOVE; APPELLO SMART LIVING SOLUTIONS; ASTRALINE (TEC; BDS (NORTHERN; BEYOND HOUSING (REACH AND RESPOND; BRISTOL CITY COUNCIL; CAREIUM; CARELINE SUPPORT; CHIPTECH INTERNATIONAL; CHUBB FIRE & SECURITY; CHUBB FIRE AND SECURITY; COMMUNITY HOUSING - TECS; E.NOVATION UK LTD TRADING AS ENOVATION; EVERON; INCOM SYSTEMS COMMUNICATION SPECIALISTS; INCOM SYSTEMS COMMUNICATIONS SPECIALISTS; IOT SOLUTIONS GROUP; LEGRAND ELECTRIC; LLESIANT DELTA WELLBEING; MINDER LIMITED TRADING AS MINDME; MOLE VALLEY DISTRICT COUNCIL; NETWORK COMMUNICATION SYSTEM; NETWORK COMMUNICATION SYSTEMS; NORTHERN ELECTRICAL FIRE SECURITY; OPENVIEW SECURITY SOLUTIONS; POSSUM; PPP TAKING CARE; PROGRESS HOUSING ASSOCIATION; RED ALERT TELECARE; REDDITCH BOROUGH COUNCIL; SECURE METERS; SECURESHIELD; SENTINEL FIRE AND SECURITY SOLUTIONS; SOLCOM; T2 DIGITAL; TELEALARM EUROPE; TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 33 - Medical equipments, pharmaceuticals and personal care products
- 34 - Transport equipment and auxiliary products to transportation
- 35 - Security, fire-fighting, police and defence equipment
- 38 - Laboratory, optical and precision equipments (excl. glasses)
- 45 - Construction work
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 31625100 - Fire-detection systems
- 32546000 - Digital switching equipment
- 32552120 - Emergency telephones
- 33100000 - Medical equipments
- 33123210 - Cardiac-monitoring devices
- 33190000 - Miscellaneous medical devices and products
- 33195000 - Patient-monitoring system
- 33195200 - Central monitoring station
- 33196000 - Medical aids
- 33196200 - Devices for the disabled
- 34221200 - Mobile emergency units
- 35100000 - Emergency and security equipment
- 35121700 - Alarm systems
- 38311000 - Electronic scales and accessories
- 45310000 - Electrical installation work
- 45312000 - Alarm system and antenna installation work
- 45312100 - Fire-alarm system installation work
- 45314000 - Installation of telecommunications equipment
- 50000000 - Repair and maintenance services
- 50333000 - Maintenance services of radio-communications equipment
- 50334400 - Communications system maintenance services
- 50342000 - Repair and maintenance services of audio equipment
- 50421000 - Repair and maintenance services of medical equipment
- 51110000 - Installation services of electrical equipment
- 51410000 - Installation services of medical equipment
- 79512000 - Call centre
- 85112200 - Outpatient care services

## Release History

- 10 Jan 2024 at 16:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000849-2024
- 17 Aug 2023 at 18:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024254-2023

## Notice URLs

- http://www.consortiumprocuirement.org.uk
- https://consortiumprocurement.org.uk/framework-agreements/who-can-access/
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=833896411
- https://www.delta-esourcing.com/respond/AMU92F7MT5
- https://www.delta-esourcing.com/tenders/UK-UK-Sunderland:-Repair-and-maintenance-services-of-medical-equipment./AMU92F7MT5

## Provenance

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