--- title: "TD2048 - Service Level Agreement to support the Insight Led Council platform" ocid: "ocds-h6vhtk-03f517" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f517" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f517.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f517.json" source: "Find A Tender Service" current_stage: "Award" buyer: "DERBY CITY COUNCIL" published: "2023-08-30" --- # TD2048 - Service Level Agreement to support the Insight Led Council platform Buyer: DERBY CITY COUNCIL Current stage: Award OCID: ocds-h6vhtk-03f517 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f517) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03f517.json) ## Summary DERBY CITY COUNCIL recently awarded a contract for the provision of a Service Level Agreement to support the Insight Led Council platform. The procurement process was completed on August 30, 2023. The contract is for a 12-month period with the option to extend. This opportunity falls under the goods category, with the procurement method being a limited procedure without prior publication of a call for competition. The buyer organisation, DERBY CITY COUNCIL, is a regional authority based in Derby, United Kingdom. This tender presents an opportunity for businesses that specialise in software packages and information systems, with expertise in providing ongoing monitoring services, making minor corrections, and offering training and knowledge transfer. The contract location is specified as UKF11 region. Businesses interested in developing long-term relationships and providing high-quality service in the public sector would be well-suited to compete for this contract, which has been awarded to Embracent Ltd, a large-scale supplier in London, United Kingdom. ## Notice 12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: * Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) * Minor corrective ILC changes to ILC solution / minor defects * Knowledge transfer & Training * Data retention and Archiving * To provide service pack days to support with change requests or project work to develop the product. ### Lot Information Lot 1 12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: * Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) * Minor corrective ILC changes to ILC solution / minor defects * Knowledge transfer & Training * Data retention and Archiving * To provide service pack days to support with change requests or project work to develop the product. Options: Initial 12 months with the option to extend a maximum of twice (meaning there is a total possible extension of 2 years beyond the Initial Term) ### Procurement Information There will be significant cost and inconvenience to the Authority and economic operators associated with tendering for the following reasons: If we were to change suppliers we would need to do the following; * Due to the bespoke nature of the system build (undertaken with current supplier over 18 months) we would need to spend a considerable amount of project and development time with new supplier/developers to understand and establish the programme of works * Establish if the supplier/developer has the skills to support the design and build and continue the work that has been started * Train the new supplier on the technical and logical architecture and functional design * Understanding of DCC internal structures, who does what, which the current supplier already has * Understanding of business requirements and service delivery which the current supplier already has * Setting up lines of communication and building good working relationships, which we already have with the current supplier For IT, there will be tasks associated with the change in supplier which are; * Remove current supplier from the network * Add new supplier to the network * Add new Users to Citrix Access Gateway (2 factor authentication) Page 6 to 8 * Project Gateway administration * IT specification tender review There will also be tasks associated with the change in supplier that will impact on other services; * Review the Information Processing Agreement (Information Governance) * Review the current DPIA (Information Governance) * Set up of new supplier on CIA (Accounts Payable) * Going out to procurement (Procurement Team/officers from the relevant services) The involvement of five additional teams including Policy & Insight means that the cost of change is therefore prohibitive for new providers. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/025431-2023 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Aug 2023 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 14 Aug 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £43,200 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | DERBY CITY COUNCIL | | Locality | DERBY | | Post town | Derby | | Postcode | DE1 2FS | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF11 Derby | | Local authority | Derby | | Electoral ward | Darley | | Westminster constituency | Derby South | | Delivery location | TLF11 Derby | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | EMBRACENT | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 30 Aug 2023 at 10:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/025431-2023 - 18 Aug 2023 at 10:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024300-2023 ## Notice URLs - https://www.derby.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f517. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f517.json.