---
title: "SCFT & ESHT: Provision of Dental Patient Management Software Service"
ocid: "ocds-h6vhtk-03f53a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f53a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f53a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f53a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SUSSEX COMMUNITY NHS FOUNDATION TRUST"
published: "2024-03-05"
---

# SCFT & ESHT: Provision of Dental Patient Management Software Service

Buyer: SUSSEX COMMUNITY NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-03f53a

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## Summary

The Sussex Community NHS Foundation Trust and East Sussex Healthcare NHS Trust jointly conducted a procurement process for the provision of Dental Patient Management Software Service. The contract, valued at £107,117.5 GBP, was awarded to Systems for Dentists Limited on February 29, 2024. The Trusts utilised the ATAMIS e-tendering Portal for this Open procedure. The estimated contract duration is three years with a possible two-year extension. The service involves special care dental services and emergency dental care, with a focus on cloud-based storage, patient record management, appointment booking, communication, and financial practice management.

This tender presents an opportunity for businesses in the dental software industry to engage with the healthcare sector. Companies offering communication software development services, specifically in the field of dental practice and related services, would be well-suited to compete. The competitive procurement process, allowing any organisation to participate, emphasizes quality, social value, and commercial criteria. The location of the procurement is in the United Kingdom, specifically within the regions covered by the NHS trusts. The contract period provides a stable revenue stream for the successful provider, with potential for extension based on performance and client satisfaction.

## Notice

Joint Procurement: Sussex Community NHS Foundation Trust ("SCFT") (the "Authority") in conjunction with East Sussex Healthcare NHS Trust ("ESHT") required a service provider to provide a Dental Patient Management Software Service.

The current in-situ patient management software was no longer supported by the software supplier/developer and the SCFT Dental Services team appointed a single service provider which includes but is not limited to the following:

* Special Care Dental Service which provides support to patients with special needs and those who have difficulty accessing General Dental Services; and
* Emergency Dental Service which provides out-of-hours dental care when a patient's clinical condition needs prompt attention.

The required software management system includes the following:

- Cloud based storage and browser user access point;
- Electronic patient medical histories & NHS Patient Record forms;
- Dental specific charting and treatment planning features;
- Electronic patient portal for appointment booking and communication;
- Integrated communication systems (email and SMS);
- Integrated wait list management and reporting;
- Performance reporting features; and
- Dental contract and financial practice management features.

This was an Open procedure; any organisation could have responded to the advertised Contract Notices, requested/downloaded the procurement documents, and submitted a tender. All tenders were evaluated in line with the methodology and criteria set out in the procurement documents.

Subject to its obligations to act in a transparent, proportionate and non-discriminatory manner, the Authority reserved the right to only award a contract to one (1) of the Trusts or none of the Trusts as a result of the procurement process.

This notice applies to Sussex Community NHS Foundation Trust only and the estimated length of the contract is three (3) years with one (1) possible two (2) year extension period.

The Authority made use of the ATAMIS e-tendering Portal which can be found at https://health-family.force.com/s/Welcome ("the e-sourcing Portal").

### Lot Information

Lot 1

Joint Procurement: Sussex Community NHS Foundation Trust ("SCFT") (the "Authority") in conjunction with East Sussex Healthcare NHS Trust ("ESHT") required a service provider to provide a Dental Patient Management Software Service.

The current in-situ patient management software was no longer supported by the software supplier/developer and the SCFT Dental Services team appointed a single service provider which includes but is not limited to the following:

* Special Care Dental Service which provides support to patients with special needs and those who have difficulty accessing General Dental Services; and
* Emergency Dental Service which provides out-of-hours dental care when a patient's clinical condition needs prompt attention.

The required software management system includes the following:

- Cloud based storage and browser user access point;
- Electronic patient medical histories & NHS Patient Record forms;
- Dental specific charting and treatment planning features;
- Electronic patient portal for appointment booking and communication;
- Integrated communication systems (email and SMS);
- Integrated wait list management and reporting;
- Performance reporting features; and
- Dental contract and financial practice management features.

This was an Open procedure; any organisation could have responded to the advertised Contract Notices, requested/downloaded the procurement documents, and submitted a tender. All tenders were evaluated in line with the methodology and criteria set out in the procurement documents.

Subject to its obligations to act in a transparent, proportionate and non-discriminatory manner, the Authority reserved the right to only award a contract to one (1) of the Trusts or none of the Trusts as a result of the procurement process.

This notice applies to Sussex Community NHS Foundation Trust only and the estimated length of the contract is three (3) years with one (1) possible two (2) year extension period.

The Authority made use of the ATAMIS e-tendering Portal which can be found at https://health-family.force.com/s/Welcome ("the e-sourcing Portal").

Renewal: One (1) possible two (2) year extension period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007024-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2024 |
| Submission deadline | 18 Sep 2023 |
| Future notice date | Not specified |
| Award date | 29 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £107,117 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUSSEX COMMUNITY NHS FOUNDATION TRUST |
| Additional buyers | EAST SUSSEX HEALTHCARE NHS TRUST |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN13 3EP |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Hastings |
| Electoral ward | Conquest |
| Westminster constituency | Hastings and Rye |
| Delivery location | TLJ2 Surrey, East and West Sussex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYSTEMS FOR DENTISTS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 85 - Health and social work services

### Codes

- 72212510 - Communication software development services
- 85130000 - Dental practice and related services

## Release History

- 5 Mar 2024 at 13:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007024-2024
- 18 Aug 2023 at 12:53 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024349-2023

## Notice URLs

- http://www.sfd.co
- https://health-family.force.com/s/Welcome
- https://www.esht.nhs.uk
- https://www.judiciary.uk/courts-and-tribunals/high-court/
- https://www.sussexcommunity.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f53a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f53a.json.