---
title: "Healthwatch Calderdale And Independent Health Complaints Advocacy Service"
ocid: "ocds-h6vhtk-03f671"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f671"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f671.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f671.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE BOROUGH COUNCIL OF CALDERDALE"
published: "2024-01-05"
---

# Healthwatch Calderdale And Independent Health Complaints Advocacy Service

Buyer: THE BOROUGH COUNCIL OF CALDERDALE  
Current stage: Award  
OCID: ocds-h6vhtk-03f671

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## Summary

The Borough Council of Calderdale has completed an award process for the Healthwatch Calderdale And Independent Health Complaints Advocacy Service. This procurement falls under the services category and involves the commissioning of two lots: Healthwatch Calderdale and Independent Health Complaints Advocacy. The Healthwatch service aims to improve NHS and social care services, giving the public a stronger voice, while the Independent Health Complaints Advocacy service supports residents in making complaints about NHS services. The initial date for this process was 5th January 2024, and the title reflects the services being offered in the Health and social work services industry category in the region of Calderdale.

This tender presents business growth opportunities for companies interested in health and social work services. Businesses specializing in healthcare advocacy or social care support would be well-suited to compete in this procurement. The tender process has a focus on quality criteria and price, with an award already granted to Healthwatch Kirklees and POhWER for Lots 1 and 2 respectively. Interested parties should be aware that this is an open procedure, with a cancelled status attributed to the process.

## Notice

Lot 1: Healthwatch Calderdale. Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch aims to improve the quality of NHS and social care services as well as the experiences and health and social care outcomes of the public, giving citizens and communities a stronger voice to influence and challenge how health and social care services are provided. Lot 2: Independent Health Complaints Advocacy. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.

### Lot Information

Lot 1: Healthwatch Calderdale

Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch aims to improve the quality of NHS and social care services as well as the experiences and health and social care outcomes of the public. The aim of local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. This is achieved by Healthwatch gathering evidence from the views and experiences of patients, service users, the general public and those who would benefit from services and support but have not engaged with them, about their local NHS and social care services, by providing feedback and recommendations for change based on that evidence, along with good practice and influencing, challenging, and holding local stakeholders to account to achieve that change. A local Healthwatch service ensures the views and feedback of the public are an integral part of local commissioning across health, social care and public health. Local Healthwatch also provides or signposts people to information to help them make choices about health and social care services. The Local Government and Public Involvement Health Act 2007 amended by the Health and Social Care Act 2012 outlines the main legal requirements for the provision of Healthwatch. Tenderers must note that pursuant to section 222 of the Local Government and Public Involvement in Health Act 2007 and regulations 35 to 38 of the NHS Bodies and Local Authorities (Partnership Arrangements, Care Trusts, Public Health and Local Healthwatch) Regulations 2012 (collectively "the Legislation"), it is a statutory requirement for a Local Healthwatch to be delivered by a body corporate which is a social enterprise. It is therefore a condition of Tender for Lot 1 that Tenderers must be a body corporate which is a social enterprise within the meaning of the Legislation. Tenderers will be asked to confirm as part of their Standard Selection Questionnaire that they meet these requirements.

Lot 2: Independent Health Complaints Advocacy

Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy (IHCA) service. The IHCA is an independent service that provides residents with information about the NHS complaints process and support for those who wish to make a complaint about an NHS health service. This includes services provided by hospitals, GPs, dentists, pharmacists, opticians and other health care practitioners. The IHCA service can also support people to make complaints against private health contractors if the treatment was funded by the NHS. The Calderdale service is for local residents but complaints are not restricted to health services received in Calderdale and can include NHS services accessed in any geographical area. Healthwatch Calderdale will provide the access point for the IHCA service in Calderdale. Healthwatch is a statutory service and independent consumer champion for both health and social care (see Lot 1). It is important for the Provider to build a good relationship and share relevant intelligence with Healthwatch locally and nationally.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000410-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2024 |
| Submission deadline | 23 Oct 2023 |
| Future notice date | Not specified |
| Award date | 21 Nov 2023 |
| Contract period | 31 Mar 2024 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £760,670 |
| Lots value | £760,670 |
| Awards value | Not specified |
| Contracts value | £760,277 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BOROUGH COUNCIL OF CALDERDALE |
| Locality | HALIFAX |
| Post town | Halifax |
| Postcode | HX1 1UJ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | TLE44 Calderdale and Kirklees |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | HEALTHWATCH KIRKLEES; POHWER |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services

### Codes

- 75000000 - Administration, defence and social security services
- 85000000 - Health and social work services

## Release History

- 5 Jan 2024 at 16:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000410-2024
- 23 Aug 2023 at 15:21 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024850-2023

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72247&B=UK
- https://www.calderdale.gov.uk/v2
- https://www.judiciary.uk/
- https://yortender.eu-supply.com/ctm/Company/CompanyInformation/Index/103251

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f671. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f671.json.