---
title: "Provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service."
ocid: "ocds-h6vhtk-03f755"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f755"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f755.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f755.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "GRAND UNION HOUSING GROUP LIMITED"
published: "2023-08-26"
---

# Provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service.

Buyer: GRAND UNION HOUSING GROUP LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-03f755

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## Summary

The Grand Union Housing Group (GUHG) has initiated a tender titled "Provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service." The procurement falls under the 'services' category with an estimated value of circa £130,000 to £180,000 per annum. The contract entails delivering alarm response, repairs call handling, and anti-social behaviour services over a duration of three years, extendable by up to two years. GUHG seeks an experienced service provider for these services in properties owned and managed by GUHG, privately owned properties, and others, covering around 4,600 customers under different business areas.

This tender by GUHG offers a lucrative opportunity for businesses specializing in alarm-monitoring services and related fields to secure a long-term contract with a reputable housing group. The procurement process, currently at the 'active' stage, involves electronic submission of tenders by the closing date of October 3, 2023. Businesses located in Bedfordshire, Buckinghamshire, Northamptonshire, and Hertfordshire can actively participate. The tender aims to enhance customer safety and satisfaction through responsive call monitoring and handling services, fostering growth opportunities for service providers capable of meeting GUHG's requirements and service standards.

## Notice

Grand Union Housing Group (GUHG) wishes to appoint an experienced service provider to deliver an Alarm Response Call Monitoring service, an Out of Hours Repairs Call Handling service, and an Anti-Social Behaviour Call Handling service on a 24/7/365 basis. The services will cover properties owned and / or managed by GUHG, privately owned properties and properties owned by others. The Alarm Response Call Monitoring Service is for customers living in properties owned and / or managed by GUHG and in other privately owned properties. There is a customer base of circa 4,600 to be covered by this service, broken into two different business areas; (i) GUHG Life24 and (ii) Bedford Borough Council Telecare. The Out of Hours Repairs Call Handling and Anti-Social Behaviour Call Handling services are for customers living in properties owned and / or managed by GUHG. There are circa 12,500 properties to be covered by these services. The contract duration is for three years with the option to extend by up to a further two years via annual extensions. Any extension will be at the discretion of GUHG. The estimated contract value is circa PS130,000 to PS180,000 (excl. VAT) per annum.

### Lot Information

Lot 1

The contract is for the provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service. Full details of the requirement can be found in the procurement documents. Tender documents can be found at https://in-tendhost.co.uk/grandunionhousing. If not already registered, you will need to register on this website in order to be able to view and download the documents.

Options: Option 1. The Employer retains the right to award extensions to the Contract Period thereby extending the Contract Period by up to a further 24 months from the expiry of the initial Contract Period. The decision as to whether an extension is awarded will be made by the Employer and communicated to the Contractor by no later than 3 months prior to the expiry of the initial Contract Period or any extended Contract Period referred to above. Option 2. The Employer retains the right to incorporate information (in part or in full) included in the Contractor's tender Method Statement response into the Contract Specification.

Renewal: To be renewed upon the contract completion date. The contract is for 36 months with the Option to extend by up to a further 24 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025211-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2023 |
| Submission deadline | 3 Oct 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GRAND UNION HOUSING GROUP LIMITED |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | MK7 6BZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Monkston |
| Westminster constituency | Milton Keynes Central |
| Delivery location | TLF24 West Northamptonshire, TLH2 Bedfordshire and Hertfordshire, TLJ12 Milton Keynes, TLJ13 Buckinghamshire |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 26 Aug 2023 at 22:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025211-2023

## Notice URLs

- https://in-tendhost.co.uk/grandunionhousing
- https://www.guhg.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f755. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f755.json.