--- title: "Wythenshawe Community Housing Group - Electronic Payment Solution Tender" ocid: "ocds-h6vhtk-03f7df" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f7df" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f7df.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f7df.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "WYTHENSHAWE COMMUNITY HOUSING GROUP (WCHG)" published: "2023-08-30" --- # Wythenshawe Community Housing Group - Electronic Payment Solution Tender Buyer: WYTHENSHAWE COMMUNITY HOUSING GROUP (WCHG) Current stage: Tender OCID: ocds-h6vhtk-03f7df [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f7df) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03f7df.json) ## Summary The Wythenshawe Community Housing Group is currently inviting suppliers to participate in the "Electronic Payment Solution Tender". This procurement opportunity falls under the services category of financial and insurance services. The contract duration is initially 2 years with the option to extend annually until October 2027. The tender is divided into two lots: Lot 1 focusing on IVR, web, and virtual terminal solutions, and Lot 2 dedicated to direct debits and payment cards. The submission deadline for this tender is set for 29th September 2023. This tender issued by Wythenshawe Community Housing Group offers promising opportunities for suppliers specializing in electronic payment solutions. Businesses capable of providing services such as consolidated payments, virtual payment terminals, direct debit solutions, and innovative payment options would be well-suited to compete in this procurement process. The tender aims to enhance payment processing capabilities within the organization and align with industry standards regarding financial transactions. ## Notice Please see Service Specification for More Details. Wythenshawe Community Housing Group are looking to enter into a contract with Supplier(s) for Electronic Payment Solutions. The Contract will be for an initial 2 years with the option to extend annually until October 2027. The Contract will be split into 2 lots: Lot 1 - IVR, Web and virtual terminal Lot 2 - Direct Debits & Payment Cards ### Lot Information Electronic Payment Solution Lot 1 - IVR, Web and virtual terminal The Requirements for Lot 1 - IVR, WEB and virtual terminal We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments. Any potential supplier must ensure they are able to provide the following services: - Consolidate payments from the listed parties through multiple payment networks - Transfer consolidated payments in a timely manner along with reconciled management information (electronically) - Provide a virtual payment terminal for the purposes of taking telephone payments using both debit and credit cards - Any virtual payment terminal must be able to be used with WCHG's choice of PCI DSS compliance software - The supplier will comply with any authentication requirements and PCI DSS - The Supplier has, and shall maintain at its own cost, all consents, permits, authorisations, permissions, approvals and licences that are required and which are necessary for the payment terminal to be compliant with all Laws and the requirements of all Regulators and Card Schemes - Provide an IVR payment line for customers to be able to make payments 24hours per day using both debit and credit cards - Fully hosted direct debit solution offering a full range of dates and frequencies for the collection of payments. - Online payments - including embedding online payments into app's - Where an organisation does not have its own IIN number - provide a generic number that can be used. - Have a clear development road map for the introduction of new, innovative and customer focused payment options Renewal: Annually for a further 24 months Lot 2 - Direct Debits & Payment Cards Current operation We currently have all payment options contracted to a single payment solution provider. Through them we offer a wide range of payment options to our customers including: payment cards, telephone/IVR payments, direct debit and web payments. General Requirements - the successful supplier must be able to provide the following services: * Produce and deliver electronic payment cards, incorporating a magnetic strip, barcode or QR code for the purpose of tenants making payments * Produce paper letters/bills with a barcode or QR code for the purpose of taking payments * Provide a fully hosted, flexible Direct Debit solution. * Transfer consolidated payments in a timely manner along with reconciled management information (electronically) * Have a clear development road map for the introduction of new, innovative and customer focused payment options Renewal: Annually for a further 24 months ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/025406-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Aug 2023 | | Submission deadline | 29 Sep 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WYTHENSHAWE COMMUNITY HOUSING GROUP (WCHG) | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M22 9TA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Sharston | | Westminster constituency | Wythenshawe and Sale East | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 60 - Transport services (excl. Waste transport) - 66 - Financial and insurance services ### Codes - 32500000 - Telecommunications equipment and supplies - 60520000 - Experimental payload services - 66000000 - Financial and insurance services ## Release History - 30 Aug 2023 at 08:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025406-2023 ## Notice URLs - http://www.the-chest.org.uk - https://www.wchg.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f7df. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f7df.json.