---
title: "Contact Centre Technology"
ocid: "ocds-h6vhtk-03f81b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f81b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f81b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03f81b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2023-08-30"
---

# Contact Centre Technology

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Planning  
OCID: ocds-h6vhtk-03f81b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f81b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03f81b.json)

## Summary

The General Medical Council (GMC) is planning to procure "Contact Centre Technology" in the services category. This includes a Contact Centre as a Service hosted in the cloud to handle various communication channels. The procurement stage is at the planning phase, with a future notice date of 21st September 2023. The GMC is located in Manchester, United Kingdom.

This tender for Contact Centre Technology by the GMC can provide business growth opportunities for firms specializing in installing line telephony equipment and related services. Companies offering cloud-based communication solutions and integration services would be well-suited to compete. Businesses with experience in providing contact centre solutions that cater to voice, email, mobile messaging, and webchat services are encouraged to explore this tender opportunity.

## Notice

The General Medical Council (GMC) are seeking to procure a Contact Centre as a Service (CCaaS) that is hosted in the cloud which enables the handling of all our existing channels (voice, email, mobile messaging, webchat), plus integration to various GMC systems. (More information is available in the attached document)

### Lot Information

Lot 1

The General Medical Council (GMC) are seeking to procure a Contact Centre as a Service (CCaaS) that is hosted in the cloud which enables the handling of all our existing channels (voice, email, mobile messaging, webchat), plus integration to various GMC systems. (More information is available in the attached document)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025488-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Aug 2023 |
| Submission deadline | Not specified |
| Future notice date | 20 Sep 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51340000 - Installation services of line telephony equipment

## Release History

- 30 Aug 2023 at 14:16 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/025488-2023

## Notice URLs

- http://www.gmc-uk.org
- https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230173
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA19541

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03f81b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03f81b.json.